Aatrox Communications - Inbound Numbers - Faling to route outside the Telstra Network – Incident details

All systems operational

Inbound Numbers - Faling to route outside the Telstra Network

Resolved
Degraded performance
Started about 2 years agoLasted about 17 hours

Affected

Australia

Operational from 2:39 AM to 2:39 AM, Degraded performance from 2:39 AM to 7:53 PM

SIP Trunking (Australia)

Operational from 2:39 AM to 2:39 AM, Degraded performance from 2:39 AM to 7:53 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    The upstream carrier Telstra just completed a rollback on their network, and numbers should connect correctly now. If you continue to have issues please email our team at support@aatroxcommunications.com.au

  • Update
    UTC
    Update

    Telstra is continuing to resolve this issue. We apologise for the inconvenience caused and we will provide further updates as they come in.

  • Investigating
    UTC
    Investigating

    Please be advised that we are receiving reports that 13, 1300 and 1800 numbers are failing to route when called outside the Telstra Network. Upstream engineers are working to establish the cause of the failure and to restore services as soon as possible. Further updates will be provided shortly.