Aatrox Communications - Voice- Service Degradation – Incident details

All systems operational

Voice- Service Degradation

Resolved
Degraded performance
Started over 5 years agoLasted about 2 hours

Affected

Australia

Operational from 8:56 PM to 8:56 PM, Degraded performance from 8:56 PM to 11:09 PM

SIP Trunking (Australia)

Operational from 8:56 PM to 8:56 PM, Degraded performance from 8:56 PM to 11:09 PM

Updates
  • Update
    UTC
    Update

    **Date / time of Incident -** 18/01/2021 7:30 AM AEST **Date / time of Restoration -** 18/01/2021 9:04 AM AEST **Duration of Incident -** 1 Hour and 34 minutes **Impact:** ‌A subset of Aatrox Communications SIP trunking services registered on a specific realm experienced intermittent registration and call drops. **Root Cause and Resolution:** A Sydney core Session Border Controller \(SBC\) realm was working as expected however, SIP traffic failed to route resulting in a loss of services for some trunks. Registrations then failed over to a standby SBC to fully restore services. **Actions to mitigate recurrence:** An investigation is currently ongoing into the outage with our NOC team and upstream vendors on the root cause and mitigation actions. This PIR will be updated once the investigation has been completed.

  • Resolved
    UTC
    Resolved

    Please be advised that issues with SIP Trunking services have now been resolved. If you are still experiencing issues please contact your support@aatroxcommunications.com.au

  • Monitoring
    UTC
    Monitoring

    Please be advised we are now seeing SIP trunks registering as expected. We will continue to monitor the network and provide any updates. If you are still experiencing issues please contact support@aatroxcommunications.com.au

  • Investigating
    UTC
    Investigating

    Please be advised that we are receiving reports that SIP and voice services are currently experiencing loss of registration, one-way audio and voice quality issues. Our upstream engineers are working to establish the cause of the failure and to restore services as soon as possible. Further updates will be provided shortly.