From our Upstream Provider - At this stage, the issue appears to be with the FortiGate Firewalls cluster (2) that sits in front of the Cloud PBX instances and not the underlying hardware running the Cloud PBX instances, which are still running.
Our Firewall vendor is working on this as a P1, and Fortinet are involved.
Impacts:
* Unable to access the Management GUI interfaces
* Calls in and out of the system will fail
* Handsets will not register.
* Softphones will not register.
As calls are not getting through the firewall to the CloudPBX instances, unfortunately, we are also unable to divert calls.
We sincerly apologise for the inconvenience and will continue to provide updates as they become available.
