Aatrox Communications - Notice history

Cloud PBX Hosting experiencing major outage

Billing Platform - Operational

100% - uptime
Dec 2025
Jan 2026
Feb 2026

New Zealand - Operational

100% - uptime
Dec 2025
Jan 2026
Feb 2026

Notice history

Feb 2026

OZICT - Cloud Office UC - Platform offline
  • Identified
    Identified

    Our vendor is currently applying a fix - we expect services to be restored within the next 30 mins.


  • Investigating
    Investigating
    We are currently investigating this incident.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are experiencing a total outage of all Cloud Office UC Instances; both platforms appear to be down.
    The issue has been logged with our vendor as a priority.


Jan 2026

Outbound SMS messages failing
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Our monitoring has alerted us to an outage with our Tier1's SMS gateway.

    The outage lies with our upstream Tier 1 carrier. The outage is only affecting inbound and outbound SMS.

    Our upstream carrier is currently investigating the issue.

    The next update will be provided in 30 minutes.

Dec 2025

Scheduled Network Outage 2025-12-17 23:00
  • Completed
    December 17, 2025 at 3:00 PM
    Completed
    December 17, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    December 17, 2025 at 10:00 AM
    In progress
    December 17, 2025 at 10:00 AM
    Maintenance is now in progress
  • Planned
    December 17, 2025 at 10:00 AM
    Planned
    December 17, 2025 at 10:00 AM

    We are writing to inform you of a scheduled network event.

    As a result, services may experience a disruption of up to 1 Hour for IPv6 Routing within the window advised, due to third-party equipment maintenance.

    We apologise for any inconvenience this may cause.

    Please note that all times are provided in 24-hour format.

    Work Start: 2025-12-17 23:00
    Work End:  2025-12-18 05:00
    Time Zone: Australian Eastern Standard Time (AEST - Australia/Brisbane)
    Outage Duration:  1 Hour for IPv6 Routing
     
    If you have any queries, please reach out to our support team

Unable to connect to the Aatrox SMS API
  • Resolved
    Resolved

    This incident has been resolved, and outbound SMS are working correctly now.

  • Identified
    Identified

    The outage lies between our SMS Gateway and the upstream Tier 1 carrier. The outage is only affecting outbound SMS. Inbound SMS are unaffected.

    Our upstream carrier is currently investigating the issue.

    The next update will be provided in 30 minutes.

  • Investigating
    Investigating

    We have been made aware that SMS API requests are failing. We are currently investigating this

Dec 2025 to Feb 2026

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