Aatrox Communications Status - Incident history https://aatroxcommunications.instatus.com Aatrox Communications Sun, 3 May 2026 23:41:25 +0000 NBN Network Outage Fairfield, VIC and Surrounding Areas Type: Incident Duration: 20 hours and 13 minutes Affected Components: NBN Broadband May 3, 23:41:25 GMT+0 - Investigating - We are currently investigating this incident. May 3, 23:42:26 GMT+0 - Identified - NBN Co. have identfied the issue and are working to resolve the outage, at this stage there is no ETR. May 4, 03:54:50 GMT+0 - Monitoring - NBN Co. techncian is at the affect exchange and is currently working to resolve the issue. May 4, 19:54:50 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 hours and 13 minutes

Affected Components:

<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>23:41:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 3</var>, <var data-var='time'>23:42:26</var> GMT+0</small><br><strong>Identified</strong> - NBN Co. have identfied the issue and are working to resolve the outage, at this stage there is no ETR..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>03:54:50</var> GMT+0</small><br><strong>Monitoring</strong> - NBN Co. techncian is at the affect exchange and is currently working to resolve the issue..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>19:54:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 3 May 2026 23:41:25 +0000 https://aatroxcommunications.instatus.com/incident/cmoqeznpq01bgle3ha552bkjg https://aatroxcommunications.instatus.com/incident/cmoqeznpq01bgle3ha552bkjg NBN Network Fault for Glebe, NSW and Surrounding Areas Type: Incident Duration: 3 hours and 40 minutes Affected Components: NBN Broadband May 3, 23:09:44 GMT+0 - Investigating - We are currently investigating this incident. May 3, 23:17:30 GMT+0 - Identified - NBN Co. have identified the issue continue to work towards a solution. At this time, there is no ETR. Please continue monitor the status of this outage. May 4, 00:09:51 GMT+0 - Monitoring - NBN Co. have confirmed that replacement hardware is on the way. At this stage we are still waiting on an ETR from NBN Co. May 4, 02:50:08 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 40 minutes

Affected Components:

<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>23:09:44</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 3</var>, <var data-var='time'>23:17:30</var> GMT+0</small><br><strong>Identified</strong> - NBN Co. have identified the issue continue to work towards a solution. At this time, there is no ETR. Please continue monitor the status of this outage. .</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>00:09:51</var> GMT+0</small><br><strong>Monitoring</strong> - NBN Co. have confirmed that replacement hardware is on the way. At this stage we are still waiting on an ETR from NBN Co..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>02:50:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 3 May 2026 23:09:44 +0000 https://aatroxcommunications.instatus.com/incident/cmoqduxmx0116le3hu1be7usd https://aatroxcommunications.instatus.com/incident/cmoqduxmx0116le3hu1be7usd Voice - Service Degradation - Investigating Type: Incident Duration: 1 day, 2 hours and 20 minutes Affected Components: Cloud PBX Hosting, SIP Trunking (Australia) Mar 19, 22:30:03 GMT+0 - Investigating - We are investigating reports of intermittent call quality issues for inbound/outbound calls. Initial investigations are pointing towards services hosted with AWS. The next update will be posted in 30 minutes. Mar 19, 23:12:03 GMT+0 - Resolved - This incident has been resolved. Mar 20, 01:25:45 GMT+0 - Identified - We have been in touch with the AWS technical team, and they are looking into this as a priority. From our monitoring, we are seeing a fair bit of packet loss coming from their network. Mar 20, 07:08:06 GMT+0 - Monitoring - Vocus/TPG have identified an issue between their network and several cloud providers, including Amazon Web Services, and this is creating packet loss, causing poor audio quality. Vocus/TPG are aware of the situation since early this morning and have actively been trying to resolve the issue since. We will update you once resolved. Mar 21, 00:50:21 GMT+0 - Resolved - Our testing is showing traffic from AAPT/Vocus networks performing as we expect. We will continue to monitor traffc coming from their network over the next few days. Type: Incident

Duration: 1 day, 2 hours and 20 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>22:30:03</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of intermittent call quality issues for inbound/outbound calls. Initial investigations are pointing towards services hosted with AWS. The next update will be posted in 30 minutes..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>23:12:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>01:25:45</var> GMT+0</small><br><strong>Identified</strong> - We have been in touch with the AWS technical team, and they are looking into this as a priority. From our monitoring, we are seeing a fair bit of packet loss coming from their network..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>07:08:06</var> GMT+0</small><br><strong>Monitoring</strong> - Vocus/TPG have identified an issue between their network and several cloud providers, including Amazon Web Services, and this is creating packet loss, causing poor audio quality. Vocus/TPG are aware of the situation since early this morning and have actively been trying to resolve the issue since. We will update you once resolved..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>00:50:21</var> GMT+0</small><br><strong>Resolved</strong> - Our testing is showing traffic from AAPT/Vocus networks performing as we expect. We will continue to monitor traffc coming from their network over the next few days..</p> ]]> Thu, 19 Mar 2026 22:30:03 +0000 https://aatroxcommunications.instatus.com/incident/cmmy48df2046za9h4oh7tz827 https://aatroxcommunications.instatus.com/incident/cmmy48df2046za9h4oh7tz827 OZICT - CloudPBX Outage Type: Incident Duration: 1 hour and 56 minutes Affected Components: Cloud PBX Hosting Mar 12, 21:35:46 GMT+0 - Investigating - Please be advised that our vendor, which hosts the CloudPBX product, is currently experiencing an outage affecting their network. This has been logged with our vendor and is being investigated as a priority. Mar 12, 22:11:59 GMT+0 - Identified - From our Upstream Provider - At this stage, the issue appears to be with the FortiGate Firewalls cluster (2) that sits in front of the Cloud PBX instances and not the underlying hardware running the Cloud PBX instances, which are still running. Our Firewall vendor is working on this as a P1, and Fortinet are involved. Impacts: \* Unable to access the Management GUI interfaces \* Calls in and out of the system will fail \* Handsets will not register. \* Softphones will not register. As calls are not getting through the firewall to the CloudPBX instances, unfortunately, we are also unable to divert calls. We sincerly apologise for the inconvenience and will continue to provide updates as they become available. Mar 12, 23:31:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 56 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>21:35:46</var> GMT+0</small><br><strong>Investigating</strong> - Please be advised that our vendor, which hosts the CloudPBX product, is currently experiencing an outage affecting their network. This has been logged with our vendor and is being investigated as a priority..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>22:11:59</var> GMT+0</small><br><strong>Identified</strong> - From our Upstream Provider - At this stage, the issue appears to be with the FortiGate Firewalls cluster (2) that sits in front of the Cloud PBX instances and not the underlying hardware running the Cloud PBX instances, which are still running. Our Firewall vendor is working on this as a P1, and Fortinet are involved. Impacts: \* Unable to access the Management GUI interfaces \* Calls in and out of the system will fail \* Handsets will not register. \* Softphones will not register. As calls are not getting through the firewall to the CloudPBX instances, unfortunately, we are also unable to divert calls. We sincerly apologise for the inconvenience and will continue to provide updates as they become available..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>23:31:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Mar 2026 21:35:46 +0000 https://aatroxcommunications.instatus.com/incident/cmmnzlrpp014011pq6fen2yif https://aatroxcommunications.instatus.com/incident/cmmnzlrpp014011pq6fen2yif SMS Messages failing to be sent/received from virtual mobile numbers Type: Incident Duration: 5 hours and 54 minutes Affected Components: SMS & Mobile Mar 11, 23:24:38 GMT+0 - Investigating - Our monitoring has detected an outage affecting our upstream Tier 1 SMS gateway. This issue is with our upstream Tier 1 carrier and is impacting both inbound and outbound SMS services. Our upstream carrier is currently investigating the problem. The next update will be provided in 30 minutes. Mar 12, 00:01:51 GMT+0 - Identified - Our upstream provider is working on deploying a network fix for outbound sms. Inbound sms are now hitting our network. We will provide another update once the fix has been deployed. Mar 12, 00:46:25 GMT+0 - Identified - Our upstream provider is still working on deploying a network fix for outbound SMS. We will provide another update once the fix has been deployed. Mar 12, 02:19:37 GMT+0 - Monitoring - Our upstream provider is still working on deploying a network fix for outbound SMS. We will provide another update once the fix has been deployed. Mar 12, 04:08:06 GMT+0 - Monitoring - We are starting to see SMS messages being delivered to devices via our upstream network provider. We will monitor this and mark it as resolved once confirmed everything is back to normal. Mar 12, 05:18:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 54 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>23:24:38</var> GMT+0</small><br><strong>Investigating</strong> - Our monitoring has detected an outage affecting our upstream Tier 1 SMS gateway. This issue is with our upstream Tier 1 carrier and is impacting both inbound and outbound SMS services. Our upstream carrier is currently investigating the problem. The next update will be provided in 30 minutes..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>00:01:51</var> GMT+0</small><br><strong>Identified</strong> - Our upstream provider is working on deploying a network fix for outbound sms. Inbound sms are now hitting our network. We will provide another update once the fix has been deployed..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>00:46:25</var> GMT+0</small><br><strong>Identified</strong> - Our upstream provider is still working on deploying a network fix for outbound SMS. We will provide another update once the fix has been deployed..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>02:19:37</var> GMT+0</small><br><strong>Monitoring</strong> - Our upstream provider is still working on deploying a network fix for outbound SMS. We will provide another update once the fix has been deployed..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>04:08:06</var> GMT+0</small><br><strong>Monitoring</strong> - We are starting to see SMS messages being delivered to devices via our upstream network provider. We will monitor this and mark it as resolved once confirmed everything is back to normal..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>05:18:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 11 Mar 2026 23:24:38 +0000 https://aatroxcommunications.instatus.com/incident/cmmmo1xwb007voys0etoxrmo1 https://aatroxcommunications.instatus.com/incident/cmmmo1xwb007voys0etoxrmo1 NZ - Broadband speed issues Type: Incident Duration: 48 minutes Affected Components: New Zealand Ultra-Fast Broadband Mar 4, 20:32:41 GMT+0 - Investigating - We have received reports of broadband connection speed issues across a number of connections. Engineers are currently investigating, and we will provide updates as more information comes to hand. Mar 4, 21:21:07 GMT+0 - Resolved - An emergency change has been implemented which has resolved the speed issues (download and upload speeds were affected). Engineers will continue to monitor, however, reports indicate all connections should be operating as expected. Please reach out if there are still issues affecting your connection. Type: Incident

Duration: 48 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>20:32:41</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports of broadband connection speed issues across a number of connections. Engineers are currently investigating, and we will provide updates as more information comes to hand..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>21:21:07</var> GMT+0</small><br><strong>Resolved</strong> - An emergency change has been implemented which has resolved the speed issues (download and upload speeds were affected). Engineers will continue to monitor, however, reports indicate all connections should be operating as expected. Please reach out if there are still issues affecting your connection..</p> ]]> Wed, 4 Mar 2026 20:32:41 +0000 https://aatroxcommunications.instatus.com/incident/cmmchtv3l0086x75glw0u44qj https://aatroxcommunications.instatus.com/incident/cmmchtv3l0086x75glw0u44qj Outbound SMS messages failing Type: Incident Duration: 1 hour and 24 minutes Affected Components: SMS & Mobile Jan 14, 05:41:55 GMT+0 - Identified - Our monitoring has alerted us to an outage with our Tier1's SMS gateway. The outage lies with our upstream Tier 1 carrier. The outage is only affecting inbound and outbound SMS. Our upstream carrier is currently investigating the issue. The next update will be provided in 30 minutes. Jan 14, 07:05:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 24 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>05:41:55</var> GMT+0</small><br><strong>Identified</strong> - Our monitoring has alerted us to an outage with our Tier1's SMS gateway. The outage lies with our upstream Tier 1 carrier. The outage is only affecting inbound and outbound SMS. Our upstream carrier is currently investigating the issue. The next update will be provided in 30 minutes..</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>07:05:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 14 Jan 2026 05:41:55 +0000 https://aatroxcommunications.instatus.com/incident/cmkdlfltg03wbjgz8z3ozmt82 https://aatroxcommunications.instatus.com/incident/cmkdlfltg03wbjgz8z3ozmt82 Scheduled Network Outage 2025-12-17 23:00 Type: Maintenance Duration: 5 hours Affected Components: SMS & Mobile, Microsoft Teams Direct Routing, SIP Trunking (Australia) Dec 17, 10:00:00 GMT+0 - Identified - We are writing to inform you of a scheduled network event. As a result, services may experience a disruption of up to 1 Hour for IPv6 Routing within the window advised, due to third-party equipment maintenance. We apologise for any inconvenience this may cause. Please note that all times are provided in 24-hour format. Work Start: 2025-12-17 23:00 Work End: 2025-12-18 05:00 Time Zone: Australian Eastern Standard Time (AEST - Australia/Brisbane) Outage Duration: 1 Hour for IPv6 Routing If you have any queries, please reach out to our support team Dec 17, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 17, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components: , ,

<p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are writing to inform you of a scheduled network event. As a result, services may experience a disruption of up to 1 Hour for IPv6 Routing within the window advised, due to third-party equipment maintenance. We apologise for any inconvenience this may cause. Please note that all times are provided in 24-hour format. Work Start: 2025-12-17 23:00 Work End: 2025-12-18 05:00 Time Zone: Australian Eastern Standard Time (AEST - Australia/Brisbane) Outage Duration: 1 Hour for IPv6 Routing If you have any queries, please reach out to our support team.</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 17 Dec 2025 10:00:00 +0000 https://aatroxcommunications.instatus.com/maintenance/cmj1tas9800aifztcf69iy9a6 https://aatroxcommunications.instatus.com/maintenance/cmj1tas9800aifztcf69iy9a6 Unable to connect to the Aatrox SMS API Type: Incident Duration: 50 minutes Affected Components: SMS & Mobile Dec 16, 22:03:17 GMT+0 - Investigating - We have been made aware that SMS API requests are failing. We are currently investigating this Dec 16, 22:20:58 GMT+0 - Identified - The outage lies between our SMS Gateway and the upstream Tier 1 carrier. The outage is only affecting outbound SMS. Inbound SMS are unaffected. Our upstream carrier is currently investigating the issue. The next update will be provided in 30 minutes. Dec 16, 22:53:06 GMT+0 - Resolved - This incident has been resolved, and outbound SMS are working correctly now. Type: Incident

Duration: 50 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>22:03:17</var> GMT+0</small><br><strong>Investigating</strong> - We have been made aware that SMS API requests are failing. We are currently investigating this .</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>22:20:58</var> GMT+0</small><br><strong>Identified</strong> - The outage lies between our SMS Gateway and the upstream Tier 1 carrier. The outage is only affecting outbound SMS. Inbound SMS are unaffected. Our upstream carrier is currently investigating the issue. The next update will be provided in 30 minutes..</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>22:53:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved, and outbound SMS are working correctly now..</p> ]]> Tue, 16 Dec 2025 22:03:17 +0000 https://aatroxcommunications.instatus.com/incident/cmj94pxuu0049z1yletfmrs7j https://aatroxcommunications.instatus.com/incident/cmj94pxuu0049z1yletfmrs7j UFB - Northpower Whangārei Type: Incident Duration: 3 hours and 40 minutes Affected Components: New Zealand Ultra-Fast Broadband Oct 21, 23:41:20 GMT+0 - Monitoring - The physical issue appears to be resolved, and traffic on the handover link is now looking healthy. We’ll continue to closely monitor the situation until we receive full confirmation from our upstream providers. If you’re still experiencing any issues, please check your equipment and contact our support team as usual so we can assist further. Oct 22, 01:11:56 GMT+0 - Resolved - The Northpower handover has been stable since the fix was implemented, resolving incident now. Oct 21, 21:31:33 GMT+0 - Investigating - We are seeing problems on our Norhtpower UFB handover (Whangārei) This will be impacting UFB services that use Northpower connections. Engineers are currently investigating the root cause and we will update as we have more information. Oct 21, 21:52:47 GMT+0 - Identified - Upstream has identified a problem, and engineers are working on a fix. No ETR just yet, we will update as more details come from upstream. Oct 21, 22:06:22 GMT+0 - Identified - Field techs have been dispatched to troubleshoot the physicals further we should have another update in 15-20 minutes. Type: Incident

Duration: 3 hours and 40 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>23:41:20</var> GMT+0</small><br><strong>Monitoring</strong> - The physical issue appears to be resolved, and traffic on the handover link is now looking healthy. We’ll continue to closely monitor the situation until we receive full confirmation from our upstream providers. If you’re still experiencing any issues, please check your equipment and contact our support team as usual so we can assist further..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>01:11:56</var> GMT+0</small><br><strong>Resolved</strong> - The Northpower handover has been stable since the fix was implemented, resolving incident now..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>21:31:33</var> GMT+0</small><br><strong>Investigating</strong> - We are seeing problems on our Norhtpower UFB handover (Whangārei) This will be impacting UFB services that use Northpower connections. Engineers are currently investigating the root cause and we will update as we have more information..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>21:52:47</var> GMT+0</small><br><strong>Identified</strong> - Upstream has identified a problem, and engineers are working on a fix. No ETR just yet, we will update as more details come from upstream..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>22:06:22</var> GMT+0</small><br><strong>Identified</strong> - Field techs have been dispatched to troubleshoot the physicals further we should have another update in 15-20 minutes..</p> ]]> Tue, 21 Oct 2025 21:31:33 +0000 https://aatroxcommunications.instatus.com/incident/cmh12xfja01g3b47cexaqyy1m https://aatroxcommunications.instatus.com/incident/cmh12xfja01g3b47cexaqyy1m Scheduled SMS API outage 2025-09-17 01:00 Type: Maintenance Duration: 30 minutes Affected Components: SMS & Mobile Sep 16, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 16, 13:00:00 GMT+0 - Identified - We are writing to inform you of a scheduled outage within the Aatrox Network. Outage and Impacts: Expected duration: 30 minutes Impact: During the outage, the SMS API will be unavailable, meaning No Outbound SMS can be sent using our API, and inbound SMS messages will be delayed. Note: No data loss is expected, and normal operations will resume after the outage. Work Start: 2025-09-17 01:00 Work End: 2025-09-17 01:30 Time Zone: Australian Eastern Standard Time (AEST - Australia/Brisbane) Outage Duration: 30m Sep 16, 13:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are writing to inform you of a scheduled outage within the Aatrox Network. Outage and Impacts: Expected duration: 30 minutes Impact: During the outage, the SMS API will be unavailable, meaning No Outbound SMS can be sent using our API, and inbound SMS messages will be delayed. Note: No data loss is expected, and normal operations will resume after the outage. Work Start: 2025-09-17 01:00 Work End: 2025-09-17 01:30 Time Zone: Australian Eastern Standard Time (AEST - Australia/Brisbane) Outage Duration: 30m.</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 16 Sep 2025 13:00:00 +0000 https://aatroxcommunications.instatus.com/maintenance/cmfegxapj004m9iuvb64t2det https://aatroxcommunications.instatus.com/maintenance/cmfegxapj004m9iuvb64t2det Outbound SMS getting - Unknown or 500 server error Type: Incident Duration: 3 hours and 8 minutes Affected Components: SMS & Mobile Jun 10, 22:21:25 GMT+0 - Monitoring - We are currently investigating this incident related to outbound SMS messages returning an unknown error or a 500 Internal Server Error. Messages are being received by our gateway, but an upstream provider is failing to process the message. We have reported the error to them and will post updates as they become available. Jun 11, 01:29:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 8 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>22:21:25</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently investigating this incident related to outbound SMS messages returning an unknown error or a 500 Internal Server Error. Messages are being received by our gateway, but an upstream provider is failing to process the message. We have reported the error to them and will post updates as they become available. .</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>01:29:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 10 Jun 2025 22:21:25 +0000 https://aatroxcommunications.instatus.com/incident/cmbr359k30009r35gpaaqa11m https://aatroxcommunications.instatus.com/incident/cmbr359k30009r35gpaaqa11m Broadband outage reported Type: Incident Duration: 28 minutes Affected Components: New Zealand Ultra-Fast Broadband Jun 5, 22:05:02 GMT+0 - Investigating - We are currently investigating this incident. Jun 5, 22:32:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 28 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>22:05:02</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>22:32:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 5 Jun 2025 22:05:02 +0000 https://aatroxcommunications.instatus.com/incident/cmbjxcxmv001n1149eyvn8qdo https://aatroxcommunications.instatus.com/incident/cmbjxcxmv001n1149eyvn8qdo Planned Hazardous Work Notification - Virtual Mobile Numbers Type: Maintenance Duration: 3 hours Affected Components: SIP Trunking (Australia), SMS & Mobile May 22, 11:00:01 GMT+0 - Identified - Maintenance is now in progress May 22, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully May 22, 11:00:00 GMT+0 - Identified - We wish to advise that the following _Planned Hazardous Work_ has been scheduled: Note - This only affects Virtual Mobile Numbers hosted on `nsip.aatroxcommunications.com.au` --- **Start Date/Time:** May 22nd, 2025 – 23:00 (AEST) **End Date/Time:** May 23ed, 2025 – 02:00 (AEST) **Location:** Nationwide (Affecting only Virtual Mobile Numbers hosted on `nsip.aatroxcommunications.com.au`) **Impact:** Hazardous Work – During the service window, we anticipate that services will experience several outages. --- **Description of Work:** Capacity upgrades and maintenance will be performed on devices within our upstream provider's network. These improvements are part of our ongoing efforts to enhance product development, ensure continuity, and support the Aatrox voice portfolio. During the service window, we anticipate that services will experience several outages. For the duration of the works, appropriate Engineers will be onsite managing and monitoring all aspects of the works. If you require assistance, please contact us: Phone: 1300 645 699 Email: support@aatroxcommunications.com.au Type: Maintenance

Duration: 3 hours

Affected Components: ,

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We wish to advise that the following _Planned Hazardous Work_ has been scheduled: Note - This only affects Virtual Mobile Numbers hosted on `nsip.aatroxcommunications.com.au` --- **Start Date/Time:** May 22nd, 2025 – 23:00 (AEST) **End Date/Time:** May 23ed, 2025 – 02:00 (AEST) **Location:** Nationwide (Affecting only Virtual Mobile Numbers hosted on `nsip.aatroxcommunications.com.au`) **Impact:** Hazardous Work – During the service window, we anticipate that services will experience several outages. --- **Description of Work:** Capacity upgrades and maintenance will be performed on devices within our upstream provider's network. These improvements are part of our ongoing efforts to enhance product development, ensure continuity, and support the Aatrox voice portfolio. During the service window, we anticipate that services will experience several outages. For the duration of the works, appropriate Engineers will be onsite managing and monitoring all aspects of the works. If you require assistance, please contact us: Phone: 1300 645 699 Email: support@aatroxcommunications.com.au.</p> ]]> Thu, 22 May 2025 11:00:00 +0000 https://aatroxcommunications.instatus.com/maintenance/cmaxcl8cf0024poz0bkk3qr9s https://aatroxcommunications.instatus.com/maintenance/cmaxcl8cf0024poz0bkk3qr9s SIP tunks Flapping Audio issues on nsip.aatroxcommunications.com.au SIP trunks Type: Incident Affected Components: SIP Trunking (Australia) Apr 9, 23:02:58 GMT+0 - Resolved - We have not seen any further issues related to this outage. If you continue to experience issues, please reach out to our support team. Apr 9, 21:57:37 GMT+0 - Monitoring - Our upstream provider had implemented a fix, and our monitoring is showing that SIP trunks are stable as of 0740 AEST. We also see calls connecting as expected. Our team will continue to monitor the network. If you continue to experience issues, please reach out to our support team. Apr 9, 21:16:27 GMT+0 - Identified - We have been made aware that SIP trunks are "Flapping" and users are unable to make or receive calls across the nsip.aatroxcommunications.com.au. This appears to be a core network fault with one of our Tier 1 providers. Our upstream carrier is aware of the issue and is working to resolve this now. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>23:02:58</var> GMT+0</small><br><strong>Resolved</strong> - We have not seen any further issues related to this outage. If you continue to experience issues, please reach out to our support team..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>21:57:37</var> GMT+0</small><br><strong>Monitoring</strong> - Our upstream provider had implemented a fix, and our monitoring is showing that SIP trunks are stable as of 0740 AEST. We also see calls connecting as expected. Our team will continue to monitor the network. If you continue to experience issues, please reach out to our support team..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>21:16:27</var> GMT+0</small><br><strong>Identified</strong> - We have been made aware that SIP trunks are "Flapping" and users are unable to make or receive calls across the nsip.aatroxcommunications.com.au. This appears to be a core network fault with one of our Tier 1 providers. Our upstream carrier is aware of the issue and is working to resolve this now..</p> ]]> Wed, 9 Apr 2025 21:16:27 +0000 https://aatroxcommunications.instatus.com/incident/cmax23p8l009reko7h3x9bqlz-9zmmm936gmyv https://aatroxcommunications.instatus.com/incident/cmax23p8l009reko7h3x9bqlz-9zmmm936gmyv NBN Outage - VIC, WA, QLD, NT Type: Incident Affected Components: NBN Broadband Apr 4, 07:43:54 GMT+0 - Resolved - Our upstream carrier is reporting that connections are back online now. If you continue to experience issues, please reach out to our support team. Apr 4, 07:36:31 GMT+0 - Investigating - Please be advised that we have received reports of an NBN outage affecting customers in VIC, WA, QLD and NT. Our upstream carrier is aware of the outrage and working to resolve it. We will keep you updated on when we know more. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>07:43:54</var> GMT+0</small><br><strong>Resolved</strong> - Our upstream carrier is reporting that connections are back online now. If you continue to experience issues, please reach out to our support team..</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>07:36:31</var> GMT+0</small><br><strong>Investigating</strong> - Please be advised that we have received reports of an NBN outage affecting customers in VIC, WA, QLD and NT. Our upstream carrier is aware of the outrage and working to resolve it. We will keep you updated on when we know more..</p> ]]> Fri, 4 Apr 2025 07:36:31 +0000 https://aatroxcommunications.instatus.com/incident/cmax23p8l009weko75g19eze3-kk662mfc3y3x https://aatroxcommunications.instatus.com/incident/cmax23p8l009weko75g19eze3-kk662mfc3y3x Outbound calls getting a 404 error Type: Incident Affected Components: SIP Trunking (Australia) Mar 25, 01:10:58 GMT+0 - Resolved - This incident has been resolved. Mar 24, 22:48:02 GMT+0 - Monitoring - Our Upstream carrier has implemented a fix and we are now seeing outbound calls connecting correctly. If you continue to have issues, please reach out to our support team. Mar 24, 22:24:06 GMT+0 - Identified - Our upstream carrier is in the process or migrating traffic to an alternative path. This will help to resolve the outbound calling issue. Next update is expected within 30 minutes Mar 24, 22:05:07 GMT+0 - Investigating - We have received reports that customers cannot make outbound calls and getting a 404 error from our upstream carrier. Our upstream carrier is currently investigating this and we will provide an update as soon as we have one Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>01:10:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>22:48:02</var> GMT+0</small><br><strong>Monitoring</strong> - Our Upstream carrier has implemented a fix and we are now seeing outbound calls connecting correctly. If you continue to have issues, please reach out to our support team..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>22:24:06</var> GMT+0</small><br><strong>Identified</strong> - Our upstream carrier is in the process or migrating traffic to an alternative path. This will help to resolve the outbound calling issue. Next update is expected within 30 minutes.</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>22:05:07</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports that customers cannot make outbound calls and getting a 404 error from our upstream carrier. Our upstream carrier is currently investigating this and we will provide an update as soon as we have one.</p> ]]> Mon, 24 Mar 2025 22:05:07 +0000 https://aatroxcommunications.instatus.com/incident/cmax23p8l00a5eko7796s9am1-1bhjpf0kb09w https://aatroxcommunications.instatus.com/incident/cmax23p8l00a5eko7796s9am1-1bhjpf0kb09w DrayTek Routers Dropping Connections Type: Incident Affected Components: NBN Broadband, New Zealand Ultra-Fast Broadband Apr 4, 07:27:19 GMT+0 - Resolved - This incident has been resolved. Mar 23, 23:22:08 GMT+0 - Monitoring - We are continuing to monitor for any further issues. Mar 23, 23:21:18 GMT+0 - Monitoring - Hello, Aatrox Communications and many other ISPs both in AU and internationally have started seeing a couple of DrayTek CVE's being exploited over the last ~24 hours. More info can be found here: https://www.draytek.com/about/security-advisory/buffer-overflow-vulnerabilities-(cve-2024-51138-cve-2024-51139) https://www.draytek.com/about/security-advisory/denial-of-service,-information-disclosure,-and-code-execution-vulnerabilities It's important that if you are using a Draytek router you update the firmware to patch the vulnerabilities as soon as possible. Draytek router firmware can be found here - https://www.draytek.com/support/resources/routers#version Instructions on updating firmware can be found here- https://www.draytek.co.uk/support/guides/kb-firmwareupgrade-webui Once patched, check that Remote Management and router-side VPNs are turned off. 1) Disable Remote Management by going to [System Maintenance] > [Remote Management]. 2) Disable SSL VPN Service by going to [VPN and Remote Access] > [Remote Access Control]. 3) Reboot the router and reconnect the WAN cable. 4) Monitor the connection to see if the WAN remains stable. If you need help, please reach out to our support team. Type: Incident

Affected Components: ,

<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>07:27:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>23:22:08</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to monitor for any further issues..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>23:21:18</var> GMT+0</small><br><strong>Monitoring</strong> - Hello, Aatrox Communications and many other ISPs both in AU and internationally have started seeing a couple of DrayTek CVE's being exploited over the last ~24 hours. More info can be found here: https://www.draytek.com/about/security-advisory/buffer-overflow-vulnerabilities-(cve-2024-51138-cve-2024-51139) https://www.draytek.com/about/security-advisory/denial-of-service,-information-disclosure,-and-code-execution-vulnerabilities It's important that if you are using a Draytek router you update the firmware to patch the vulnerabilities as soon as possible. Draytek router firmware can be found here - https://www.draytek.com/support/resources/routers#version Instructions on updating firmware can be found here- https://www.draytek.co.uk/support/guides/kb-firmwareupgrade-webui Once patched, check that Remote Management and router-side VPNs are turned off. 1) Disable Remote Management by going to [System Maintenance] > [Remote Management]. 2) Disable SSL VPN Service by going to [VPN and Remote Access] > [Remote Access Control]. 3) Reboot the router and reconnect the WAN cable. 4) Monitor the connection to see if the WAN remains stable. If you need help, please reach out to our support team..</p> ]]> Sun, 23 Mar 2025 23:21:18 +0000 https://aatroxcommunications.instatus.com/incident/cmax23p8l00a0eko7bg8450ui-b1v15n0m7gzh https://aatroxcommunications.instatus.com/incident/cmax23p8l00a0eko7bg8450ui-b1v15n0m7gzh NBN Outage affecting NSW and VIC Type: Incident Affected Components: NBN Broadband Jan 15, 22:37:18 GMT+0 - Monitoring - Our internal network logs show connections coming back online. We will monitor this and update accordingly. If you are still experiencing issues, please reboot your router and get in touch with our support team. Jan 15, 22:20:11 GMT+0 - Investigating - We are aware of an outage affecting the NBN network in Victoria and New South Wales. There is no ETA on this and we are awaiting updates from NBN co Next update will be provided in one hour. Jan 16, 01:21:52 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>22:37:18</var> GMT+0</small><br><strong>Monitoring</strong> - Our internal network logs show connections coming back online. We will monitor this and update accordingly. If you are still experiencing issues, please reboot your router and get in touch with our support team..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>22:20:11</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an outage affecting the NBN network in Victoria and New South Wales. There is no ETA on this and we are awaiting updates from NBN co Next update will be provided in one hour..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>01:21:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 15 Jan 2025 22:20:10 +0000 https://aatroxcommunications.instatus.com/incident/cmax23p8l00aaeko755ow4dn7-86j1z2lbyw07 https://aatroxcommunications.instatus.com/incident/cmax23p8l00aaeko755ow4dn7-86j1z2lbyw07 3CX SMTP (Email Server) Outage Type: Incident Affected Components: , PABX Hosting → Dec 10, 00:50:41 GMT+0 - Investigating - We have seen reports of an outage affecting the 3CX SMTP (Email) service. This means emails coming from 3CX will not reach users. This has been reported and we will let you know once it's resolved. Dec 10, 07:07:58 GMT+0 - Resolved - 3CX has resolved this issue. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>00:50:41</var> GMT+0</small><br><strong>Investigating</strong> - We have seen reports of an outage affecting the 3CX SMTP (Email) service. This means emails coming from 3CX will not reach users. This has been reported and we will let you know once it's resolved..</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>07:07:58</var> GMT+0</small><br><strong>Resolved</strong> - 3CX has resolved this issue..</p> ]]> Tue, 10 Dec 2024 00:50:41 +0000 https://aatroxcommunications.instatus.com/incident/cmax23p8l00aeeko7gdhi28pp-rjw9tlnb294l https://aatroxcommunications.instatus.com/incident/cmax23p8l00aeeko7gdhi28pp-rjw9tlnb294l Network Outage affecting inbound calls from ONE.NZ Type: Incident Affected Components: SIP Trunking (New Zealand) Dec 4, 23:28:35 GMT+0 - Resolved - The upstream mitigations have fixed all calling issues. Testing and monitoring confirms no further problems. Please open a support ticket via normal support process with examples for any issues going forward. Dec 4, 22:46:22 GMT+0 - Monitoring - Upstream mitigations are in place and inbound and outbound calling appear to be operating as expected. Due to the nature of the mitigation, the occasional call may still be affected. Works continue to fully resolve the issue. Please let us know if you continue to experience these calling issues. Dec 4, 22:37:44 GMT+0 - Investigating - Emergency mitigation has resolved issues affecting outbound calling. Further mitigation is being implemented to resolve inbound issues. Dec 4, 22:24:04 GMT+0 - Investigating - Engineers continue to work with upstream providers to resolve this issue. Dec 4, 22:05:48 GMT+0 - Investigating - Inbound calls from the One NZ network appear to be experiencing a very large post-dial delay. The issue appears to be upstream - engineers are working with upstream providers to resolve it. Dec 4, 22:05:24 GMT+0 - Investigating - We have received reports of calls from the One NZ network not being received. Engineers are currently investigating. The update will follow as more information becomes available Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>23:28:35</var> GMT+0</small><br><strong>Resolved</strong> - The upstream mitigations have fixed all calling issues. Testing and monitoring confirms no further problems. Please open a support ticket via normal support process with examples for any issues going forward..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>22:46:22</var> GMT+0</small><br><strong>Monitoring</strong> - Upstream mitigations are in place and inbound and outbound calling appear to be operating as expected. Due to the nature of the mitigation, the occasional call may still be affected. Works continue to fully resolve the issue. Please let us know if you continue to experience these calling issues..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>22:37:44</var> GMT+0</small><br><strong>Investigating</strong> - Emergency mitigation has resolved issues affecting outbound calling. Further mitigation is being implemented to resolve inbound issues..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>22:24:04</var> GMT+0</small><br><strong>Investigating</strong> - Engineers continue to work with upstream providers to resolve this issue..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>22:05:48</var> GMT+0</small><br><strong>Investigating</strong> - Inbound calls from the One NZ network appear to be experiencing a very large post-dial delay. The issue appears to be upstream - engineers are working with upstream providers to resolve it..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>22:05:24</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports of calls from the One NZ network not being received. Engineers are currently investigating. The update will follow as more information becomes available.</p> ]]> Wed, 4 Dec 2024 22:05:24 +0000 https://aatroxcommunications.instatus.com/incident/cmax23p8l00aieko7b3uxgjn1-ykpm3tpv7n13 https://aatroxcommunications.instatus.com/incident/cmax23p8l00aieko7b3uxgjn1-ykpm3tpv7n13 Voice - Service Degradation - Investigating Type: Incident Affected Components: SIP Trunking (Australia) Dec 3, 03:17:42 GMT+0 - Resolved - This incident has been resolved. Dec 3, 00:46:22 GMT+0 - Monitoring - Our upstream provider has implemented a fix for this and we are seeing an improvement in call quality across the network. We will monitor this and post a PIR once this comes in. If you continue to have issues, please email support@aatroxcommunications.com.au Dec 2, 23:47:57 GMT+0 - Investigating - Our upstream provider is still investigating the root cause of this. The next update will be in 30 minutes Dec 2, 22:47:28 GMT+0 - Investigating - Please be advised that we are receiving reports that some voice services are currently experiencing call quality issues on the nsip.aatroxcommunications.com.au network. Our upstream engineers are working to establish the cause of this and we will update you shortly. Further updates will be provided shortly. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>03:17:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>00:46:22</var> GMT+0</small><br><strong>Monitoring</strong> - Our upstream provider has implemented a fix for this and we are seeing an improvement in call quality across the network. We will monitor this and post a PIR once this comes in. If you continue to have issues, please email support@aatroxcommunications.com.au.</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>23:47:57</var> GMT+0</small><br><strong>Investigating</strong> - Our upstream provider is still investigating the root cause of this. The next update will be in 30 minutes.</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>22:47:28</var> GMT+0</small><br><strong>Investigating</strong> - Please be advised that we are receiving reports that some voice services are currently experiencing call quality issues on the nsip.aatroxcommunications.com.au network. Our upstream engineers are working to establish the cause of this and we will update you shortly. Further updates will be provided shortly..</p> ]]> Mon, 2 Dec 2024 22:47:28 +0000 https://aatroxcommunications.instatus.com/incident/cmax23p8l00aqeko74vyi738u-mdkdmspbdnxs https://aatroxcommunications.instatus.com/incident/cmax23p8l00aqeko74vyi738u-mdkdmspbdnxs [Security Alert] - Grandstream GDMS Portal Compromised Type: Incident Affected Components: SIP Trunking (Australia) Dec 2, 22:45:17 GMT+0 - Resolved - This incident has been resolved. Nov 24, 22:26:54 GMT+0 - Monitoring - Note: This is only applicable if you use the Grandstream GDMS Portal to manage your Grandstream hardware. This is a courtesy email to inform all of our customers and partners utilising the Grandstream GDMS system to provision their equipment that the GDMS system itself has been compromised in the last few days. Grandstream has sent out an advisory which we have linked to in the image below: We recommend that any partners who use the GDMS system immediately update all their passwords as they have likely been compromised. There is some discussion on the forum post below if you want more information. https://www.reddit.com/r/VOIP/comments/1gxp29l/grandstream_sends_notice_of_gdms_security_incident/ Please be assured that our Aatrox systems have not been compromised in any way and this exploit is specific to the Grandstream GDMS platform which we are not affiliated with in any way. However, we do know that many of our partners prefer to use GDMS instead of their PBX phone provisioning system. We advise that customers who are concerned about the security of the GDMS system switch to using their PBX phone provisioning system instead. We cannot comment on the current state of GDMS or whether it is safe to continue using it going forward. Unless there is a specific reason to continue using GDMS, we recommend that affected customers update their account passwords and switch to using our provisioning systems instead. If you have any questions feel free to reach out to our team but keep in mind that we do not have any more information on the Grandstream Portal compromise other than what has been reported above. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>22:45:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>22:26:54</var> GMT+0</small><br><strong>Monitoring</strong> - Note: This is only applicable if you use the Grandstream GDMS Portal to manage your Grandstream hardware. This is a courtesy email to inform all of our customers and partners utilising the Grandstream GDMS system to provision their equipment that the GDMS system itself has been compromised in the last few days. Grandstream has sent out an advisory which we have linked to in the image below: We recommend that any partners who use the GDMS system immediately update all their passwords as they have likely been compromised. There is some discussion on the forum post below if you want more information. https://www.reddit.com/r/VOIP/comments/1gxp29l/grandstream_sends_notice_of_gdms_security_incident/ Please be assured that our Aatrox systems have not been compromised in any way and this exploit is specific to the Grandstream GDMS platform which we are not affiliated with in any way. However, we do know that many of our partners prefer to use GDMS instead of their PBX phone provisioning system. We advise that customers who are concerned about the security of the GDMS system switch to using their PBX phone provisioning system instead. We cannot comment on the current state of GDMS or whether it is safe to continue using it going forward. Unless there is a specific reason to continue using GDMS, we recommend that affected customers update their account passwords and switch to using our provisioning systems instead. If you have any questions feel free to reach out to our team but keep in mind that we do not have any more information on the Grandstream Portal compromise other than what has been reported above..</p> ]]> Sun, 24 Nov 2024 22:26:54 +0000 https://aatroxcommunications.instatus.com/incident/cmax23p8l00aveko74cm40kf3-4l81s1fqywms https://aatroxcommunications.instatus.com/incident/cmax23p8l00aveko74cm40kf3-4l81s1fqywms Inbound call Issues from the Telstra Network Type: Incident Affected Components: SIP Trunking (Australia) Nov 15, 00:14:06 GMT+0 - Resolved - This incident has been resolved. Nov 15, 00:09:01 GMT+0 - Monitoring - After Telstra's changes yesterday we are seeing an improved Mean Opinion Score (MOS) for all calls. Any issues need to be reported immediately via our support team - support@aatroxcommunications.com.au Nov 14, 00:20:10 GMT+0 - Identified - Telstra is deploying a software correction that we are hopeful will resolve the issue. This update is currently being applied and is expected to be implemented by close of business today. A follow-up review will be conducted by Telstra tomorrow to confirm that the root cause has been fully addressed. Nov 12, 00:55:20 GMT+0 - Investigating - Telstra and their Engineering team are still investigating the issue. Nov 11, 01:11:06 GMT+0 - Investigating - We are currently aware of an issue affecting inbound calls from Telstra’s network, with users potentially experiencing issues such as one-way audio or intermittent ticking sounds. This problem appears to be sporadic and is primarily impacting calls from mobile numbers. Please note that the issue originates from within the Telstra network. Our upstream provider has raised a support ticket with Telstra and has escalated the matter. At this stage, Telstra has not yet identified the source of the issue or provided an estimated resolution time. However, the ultimate resolution depends on Telstra addressing the root cause of the incoming call quality problem. We will continue to provide updates as we receive more information from them. We appreciate your patience and understanding as we work towards resolving this. Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>00:14:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>00:09:01</var> GMT+0</small><br><strong>Monitoring</strong> - After Telstra's changes yesterday we are seeing an improved Mean Opinion Score (MOS) for all calls. Any issues need to be reported immediately via our support team - support@aatroxcommunications.com.au.</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>00:20:10</var> GMT+0</small><br><strong>Identified</strong> - Telstra is deploying a software correction that we are hopeful will resolve the issue. This update is currently being applied and is expected to be implemented by close of business today. A follow-up review will be conducted by Telstra tomorrow to confirm that the root cause has been fully addressed..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>00:55:20</var> GMT+0</small><br><strong>Investigating</strong> - Telstra and their Engineering team are still investigating the issue..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>01:11:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently aware of an issue affecting inbound calls from Telstra’s network, with users potentially experiencing issues such as one-way audio or intermittent ticking sounds. This problem appears to be sporadic and is primarily impacting calls from mobile numbers. Please note that the issue originates from within the Telstra network. Our upstream provider has raised a support ticket with Telstra and has escalated the matter. At this stage, Telstra has not yet identified the source of the issue or provided an estimated resolution time. However, the ultimate resolution depends on Telstra addressing the root cause of the incoming call quality problem. We will continue to provide updates as we receive more information from them. We appreciate your patience and understanding as we work towards resolving this..</p> ]]> Mon, 11 Nov 2024 01:11:06 +0000 https://aatroxcommunications.instatus.com/incident/cmax23p8m00ayeko73boq1jfs-pm4w3p47cpp2 https://aatroxcommunications.instatus.com/incident/cmax23p8m00ayeko73boq1jfs-pm4w3p47cpp2 Inbound Call Issues from the Telstra Network Type: Incident Nov 7, 01:07:32 GMT+0 - Resolved - We are currently aware of an issue affecting inbound calls from Telstra’s network, with users potentially experiencing issues such as one-way audio or intermittent ticking sounds. This problem appears to be sporadic and is primarily impacting calls from mobile numbers. Please note that the issue originates from within the Telstra network. Our upstream provider has raised a support ticket with Telstra and has escalated the matter. At this stage, Telstra has not yet identified the source of the issue or provided an estimated resolution time. However, the ultimate resolution depends on Telstra addressing the root cause of the incoming call quality problem. We will continue to provide updates as we receive more information from them. We appreciate your patience and understanding as we work towards resolving this. Type: Incident

<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>01:07:32</var> GMT+0</small><br><strong>Resolved</strong> - We are currently aware of an issue affecting inbound calls from Telstra’s network, with users potentially experiencing issues such as one-way audio or intermittent ticking sounds. This problem appears to be sporadic and is primarily impacting calls from mobile numbers. Please note that the issue originates from within the Telstra network. Our upstream provider has raised a support ticket with Telstra and has escalated the matter. At this stage, Telstra has not yet identified the source of the issue or provided an estimated resolution time. However, the ultimate resolution depends on Telstra addressing the root cause of the incoming call quality problem. We will continue to provide updates as we receive more information from them. We appreciate your patience and understanding as we work towards resolving this..</p> ]]> Thu, 7 Nov 2024 01:07:32 +0000 https://aatroxcommunications.instatus.com/incident/cmax23p8m00b4eko702swgw42-lzn2f871fmcn https://aatroxcommunications.instatus.com/incident/cmax23p8m00b4eko702swgw42-lzn2f871fmcn Vocie - Some Inbound calls from Telstra failing - Identified Type: Incident Affected Components: SIP Trunking (Australia) Oct 24, 22:21:56 GMT+0 - Identified - Please be advised that we are receiving reports that some inbound calls from Telstra are failing to reach our network. This is due to an upstream provider network outage and it is currently being resolved. Further updates will be provided shortly. Oct 25, 00:43:30 GMT+0 - Resolved - This issue has been resolved now. This was caused by a Telstra exchange going offline and their network not failing over correctly. If you continue to have issues, please refresh your SIP trunk or contact our support team Type: Incident

Affected Components:

<p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>22:21:56</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that we are receiving reports that some inbound calls from Telstra are failing to reach our network. This is due to an upstream provider network outage and it is currently being resolved. Further updates will be provided shortly..</p> <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>00:43:30</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved now. This was caused by a Telstra exchange going offline and their network not failing over correctly. If you continue to have issues, please refresh your SIP trunk or contact our support team.</p> ]]> Thu, 24 Oct 2024 22:21:56 +0000 https://aatroxcommunications.instatus.com/incident/cmax23p8m00b6eko7dtgb4qub-6wg94sm1xtnt https://aatroxcommunications.instatus.com/incident/cmax23p8m00b6eko7dtgb4qub-6wg94sm1xtnt Voice - Service Degradation - Investigating Type: Incident Affected Components: SIP Trunking (Australia) Sep 10, 23:09:20 GMT+0 - Resolved - The network issue has been successfully resolved as of 16:17 10/09/2024 AEST, following an intervention by our upstream Engineering Team. The root cause of the problem was identified as routing updates being propagated by an upstream provider network. These updates led to packet loss, which affected network performance. Our team has addressed the issue by implementing a fix to correct the routing issues. We are closely monitoring the network to ensure stability and prevent recurrence. We apologise for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve the matter. Sep 10, 07:04:26 GMT+0 - Resolved - This incident has been resolved. Sep 10, 06:29:32 GMT+0 - Monitoring - A fix has been implemented for this and we are monitoring call quality. Sep 10, 06:25:28 GMT+0 - Investigating - Our upstream engineers are still looking into the root cause of this and we will provide another update with in 30 minutes Sep 10, 06:12:17 GMT+0 - Investigating - Please be advised that we are receiving reports that voice services are currently experiencing voice quality issues. Our upstream engineers are working to establish the cause of the failure and to restore Voice services as soon as possible. Further updates will be provided shortly. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>23:09:20</var> GMT+0</small><br><strong>Resolved</strong> - The network issue has been successfully resolved as of 16:17 10/09/2024 AEST, following an intervention by our upstream Engineering Team. The root cause of the problem was identified as routing updates being propagated by an upstream provider network. These updates led to packet loss, which affected network performance. Our team has addressed the issue by implementing a fix to correct the routing issues. We are closely monitoring the network to ensure stability and prevent recurrence. We apologise for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve the matter..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>07:04:26</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>06:29:32</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented for this and we are monitoring call quality..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>06:25:28</var> GMT+0</small><br><strong>Investigating</strong> - Our upstream engineers are still looking into the root cause of this and we will provide another update with in 30 minutes.</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>06:12:17</var> GMT+0</small><br><strong>Investigating</strong> - Please be advised that we are receiving reports that voice services are currently experiencing voice quality issues. Our upstream engineers are working to establish the cause of the failure and to restore Voice services as soon as possible. Further updates will be provided shortly..</p> ]]> Tue, 10 Sep 2024 06:12:17 +0000 https://aatroxcommunications.instatus.com/incident/cmax23p8m00b9eko7573l1sej-vnwfz845xr21 https://aatroxcommunications.instatus.com/incident/cmax23p8m00b9eko7573l1sej-vnwfz845xr21 Inbound Numbers - Faling to route outside the Telstra Network Type: Incident Affected Components: SIP Trunking (Australia) Jul 25, 19:53:42 GMT+0 - Resolved - This incident has been resolved. Jul 25, 07:16:41 GMT+0 - Monitoring - The upstream carrier Telstra just completed a rollback on their network, and numbers should connect correctly now. If you continue to have issues please email our team at support@aatroxcommunications.com.au Jul 25, 04:16:52 GMT+0 - Investigating - Telstra is continuing to resolve this issue. We apologise for the inconvenience caused and we will provide further updates as they come in. Jul 25, 02:39:07 GMT+0 - Investigating - Please be advised that we are receiving reports that 13, 1300 and 1800 numbers are failing to route when called outside the Telstra Network. Upstream engineers are working to establish the cause of the failure and to restore services as soon as possible. Further updates will be provided shortly. Type: Incident

Affected Components:

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>19:53:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>07:16:41</var> GMT+0</small><br><strong>Monitoring</strong> - The upstream carrier Telstra just completed a rollback on their network, and numbers should connect correctly now. If you continue to have issues please email our team at support@aatroxcommunications.com.au.</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>04:16:52</var> GMT+0</small><br><strong>Investigating</strong> - Telstra is continuing to resolve this issue. We apologise for the inconvenience caused and we will provide further updates as they come in..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>02:39:07</var> GMT+0</small><br><strong>Investigating</strong> - Please be advised that we are receiving reports that 13, 1300 and 1800 numbers are failing to route when called outside the Telstra Network. Upstream engineers are working to establish the cause of the failure and to restore services as soon as possible. Further updates will be provided shortly..</p> ]]> Thu, 25 Jul 2024 02:39:07 +0000 https://aatroxcommunications.instatus.com/incident/cmax23p8m00bfeko7207na0wg-y5pl2hw7wbmm https://aatroxcommunications.instatus.com/incident/cmax23p8m00bfeko7207na0wg-y5pl2hw7wbmm App Portal System Maintenance. Type: Maintenance Duration: 3 hours Affected Components: App Portal Nov 17, 23:59:59 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Nov 18, 04:00:22 GMT+0 - Completed - The scheduled maintenance has been completed. Nov 14, 01:49:39 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Nov 18, 01:00:25 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 14, 01:48:49 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Nov 14, 01:47:17 GMT+0 - Identified - Please be aware that the App Portal will be unavailable for approximately 3 hours on Saturday Nov 18th between 11am AEST / 12pm AEDT and 5pm AEST / 6PM AEDT while we conduct system maintenance. Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>23:59:59</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>04:00:22</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>01:49:39</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>01:00:25</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>01:48:49</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>01:47:17</var> GMT+0</small><br><strong>Identified</strong> - Please be aware that the App Portal will be unavailable for approximately 3 hours on Saturday Nov 18th between 11am AEST / 12pm AEDT and 5pm AEST / 6PM AEDT while we conduct system maintenance..</p> ]]> Sat, 18 Nov 2023 01:00:00 +0000 https://aatroxcommunications.instatus.com/maintenance/cmax23p8m00bpeko72wrj6fmu-1xrz3kdvdsdx https://aatroxcommunications.instatus.com/maintenance/cmax23p8m00bpeko72wrj6fmu-1xrz3kdvdsdx Aatrox Communications - Digital Fax - Upcoming Planned Works - 10/02/2023 Type: Maintenance Duration: 4 hours Affected Components: Digital Fax Feb 9, 18:00:21 GMT+0 - Completed - The scheduled maintenance has been completed. Feb 9, 12:59:59 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Feb 9, 14:00:19 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 7, 00:04:24 GMT+0 - Identified - We wish to advise the following planned work has been scheduled for our Digital Fax Platform. Start Date/Time: 10/02/23 - 01:00 AM AEDT End Date/Time: 10/02/23 - 05:00 AM AEDT Location: Nationwide, Only affecting mobile number hosting on our Digital Fax platform. Impact: Service Impacting. Expected Outage: 10/02/23 - 02:00 AM to 4:00 AM AEDT Description of Work: Interruption for short periods during the planned work window. We are making physical changes to Fibre paths between data centres and upgrades to Network Devices. The upgrades will improve network connectivity to the Digital Fax product and increase capacity for future growth. Capacity upgrades and maintenance to our platforms is an important step to allow product development, continuity and support of the Aatrox portfolio. There will be service interruption for short periods during the planned work window and it may trigger alerts for any customers monitoring the platform connectivity and response times. The interruptions will be kept to a minimum. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>18:00:21</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:59:59</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>14:00:19</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>00:04:24</var> GMT+0</small><br><strong>Identified</strong> - We wish to advise the following planned work has been scheduled for our Digital Fax Platform. Start Date/Time: 10/02/23 - 01:00 AM AEDT End Date/Time: 10/02/23 - 05:00 AM AEDT Location: Nationwide, Only affecting mobile number hosting on our Digital Fax platform. Impact: Service Impacting. Expected Outage: 10/02/23 - 02:00 AM to 4:00 AM AEDT Description of Work: Interruption for short periods during the planned work window. We are making physical changes to Fibre paths between data centres and upgrades to Network Devices. The upgrades will improve network connectivity to the Digital Fax product and increase capacity for future growth. Capacity upgrades and maintenance to our platforms is an important step to allow product development, continuity and support of the Aatrox portfolio. There will be service interruption for short periods during the planned work window and it may trigger alerts for any customers monitoring the platform connectivity and response times. The interruptions will be kept to a minimum. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au.</p> ]]> Thu, 9 Feb 2023 14:00:00 +0000 https://aatroxcommunications.instatus.com/maintenance/cmax23p8m00c6eko71airav8k-xjyzftn424zz https://aatroxcommunications.instatus.com/maintenance/cmax23p8m00c6eko71airav8k-xjyzftn424zz Core Network Maintenance - (nsip.aatroxcommunications.com.au Only) Type: Maintenance Duration: 5 hours Affected Components: SIP Trunking (Australia) Aug 3, 08:20:37 GMT+0 - Identified - We wish to advise the following Planned Hazardous Work has been scheduled. Start Date/Time: 03-08-2022 23:00:00 AEDT End Date/Time: 04-08-2022 06:00:00 AEDT Location: Nationwide Impact: Hazardous. Expected Outage: No Service Impact Description of Work: Third party equipment maintenance. Only affecting numbers hosted on nsip.aatroxcommunications.com.au This work is not expected to be service affecting, and you should not notice any change in the behaviour of your services. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au Aug 3, 12:00:22 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Aug 3, 13:00:37 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 3, 18:00:35 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>08:20:37</var> GMT+0</small><br><strong>Identified</strong> - We wish to advise the following Planned Hazardous Work has been scheduled. Start Date/Time: 03-08-2022 23:00:00 AEDT End Date/Time: 04-08-2022 06:00:00 AEDT Location: Nationwide Impact: Hazardous. Expected Outage: No Service Impact Description of Work: Third party equipment maintenance. Only affecting numbers hosted on nsip.aatroxcommunications.com.au This work is not expected to be service affecting, and you should not notice any change in the behaviour of your services. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au.</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>12:00:22</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>13:00:37</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>18:00:35</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Wed, 3 Aug 2022 13:00:00 +0000 https://aatroxcommunications.instatus.com/maintenance/cmax23p8m00cceko73cfodzvw-8ws5htp842y7 https://aatroxcommunications.instatus.com/maintenance/cmax23p8m00cceko73cfodzvw-8ws5htp842y7 Core Network Maintenance - (sip.aatroxcommunications.com.au Only) Type: Maintenance Duration: 9 hours Affected Components: SIP Trunking (Australia) Jan 28, 10:01:37 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 28, 19:00:30 GMT+0 - Completed - The scheduled maintenance has been completed. Jan 27, 08:30:26 GMT+0 - Identified - We wish to advise the following Planned Hazardous Work has been scheduled. Start Date/Time: 28-01-2022 21:00:00 AEDT End Date/Time: 29-01-2022 06:00:00 AEDT Location: Nationwide, Only affecting hosting on sip.aatroxcommunications.com.au Impact: Hazardous. Expected Outage: No Service Impact Description of Work: Regular patching four our sip.aatroxcommunications.com.au Application server. The application server (AS) will be locked as per our maintenance plan. This will force registrations to move to the secondary AS. Capacity upgrades and maintenance to our platforms is an important step to allow product development, continuity and support of the Aatrox voice portfolio. This work is not expected to be service affecting, and you should not notice any change in the behaviour of your services. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au Jan 28, 08:59:31 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Type: Maintenance

Duration: 9 hours

Affected Components:

<p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>10:01:37</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>19:00:30</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>08:30:26</var> GMT+0</small><br><strong>Identified</strong> - We wish to advise the following Planned Hazardous Work has been scheduled. Start Date/Time: 28-01-2022 21:00:00 AEDT End Date/Time: 29-01-2022 06:00:00 AEDT Location: Nationwide, Only affecting hosting on sip.aatroxcommunications.com.au Impact: Hazardous. Expected Outage: No Service Impact Description of Work: Regular patching four our sip.aatroxcommunications.com.au Application server. The application server (AS) will be locked as per our maintenance plan. This will force registrations to move to the secondary AS. Capacity upgrades and maintenance to our platforms is an important step to allow product development, continuity and support of the Aatrox voice portfolio. This work is not expected to be service affecting, and you should not notice any change in the behaviour of your services. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au.</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>08:59:31</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> ]]> Fri, 28 Jan 2022 10:00:00 +0000 https://aatroxcommunications.instatus.com/maintenance/cmax23p8m00cieko72gvvbg8x-q6385gf869vp https://aatroxcommunications.instatus.com/maintenance/cmax23p8m00cieko72gvvbg8x-q6385gf869vp Core Network Capacity Upgrades & Maintenance - (Mobile Hosting Only) Type: Maintenance Duration: 2 hours Affected Components: SMS & Mobile Dec 7, 08:59:31 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Dec 7, 12:00:30 GMT+0 - Completed - The scheduled maintenance has been completed. Dec 7, 10:00:41 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 6, 23:14:37 GMT+0 - Identified - We wish to advise the following Planned Hazardous Work has been scheduled. Start Date/Time: 2021-12-07 21:00 AET End Date/Time: 2021-12-07 23:00 AET Location: Nationwide, Only affecting outbount mobile hosting on nsip.aatroxcommunications.com.au Impact: Hazardous. Expected Outage: No Service Impact Description of Work: Capacity upgrades and maintenance will be performed on devices within our network between 21:00 and 23:00 (AEST), commencing on December the 7th, 2021. Capacity upgrades and maintenance to our platforms is an important step to allow product development, continuity and support of the Aatrox voice portfolio. The change has been performed in our lab with no impact and significant regression testing has been completed. This work is not expected to be service affecting, and you should not notice any change in the behaviour of your services. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>08:59:31</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:00:30</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>10:00:41</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>23:14:37</var> GMT+0</small><br><strong>Identified</strong> - We wish to advise the following Planned Hazardous Work has been scheduled. Start Date/Time: 2021-12-07 21:00 AET End Date/Time: 2021-12-07 23:00 AET Location: Nationwide, Only affecting outbount mobile hosting on nsip.aatroxcommunications.com.au Impact: Hazardous. Expected Outage: No Service Impact Description of Work: Capacity upgrades and maintenance will be performed on devices within our network between 21:00 and 23:00 (AEST), commencing on December the 7th, 2021. Capacity upgrades and maintenance to our platforms is an important step to allow product development, continuity and support of the Aatrox voice portfolio. The change has been performed in our lab with no impact and significant regression testing has been completed. This work is not expected to be service affecting, and you should not notice any change in the behaviour of your services. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au.</p> ]]> Tue, 7 Dec 2021 10:00:00 +0000 https://aatroxcommunications.instatus.com/maintenance/cmax23p8m00cneko70emqccr9-qnsnfhkw1kds https://aatroxcommunications.instatus.com/maintenance/cmax23p8m00cneko70emqccr9-qnsnfhkw1kds Core Network Capacity Upgrades & Maintenance - (Mobile Hosting Only) Type: Maintenance Duration: 3 hours Affected Components: SMS & Mobile Nov 10, 10:02:08 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 9, 04:36:55 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Nov 10, 13:00:35 GMT+0 - Completed - The scheduled maintenance has been completed. Nov 9, 04:36:27 GMT+0 - Identified - We wish to advise the following Planned Hazardous Work has been scheduled. Start Date/Time: 10-11-2021 21:00:00 AEST End Date/Time: 10-11-2021 03:59:00 AEST Location: Nationwide, Only affecting mobile number hosting on nsip.aatroxcommunications.com.au Impact: Hazardous Expected Outage: No Service Impact Description of Work: Capacity upgrades and maintenance will be performed on devices within our network between 21:00 and 23:00 (AEST), commencing on November the 10th, 2021. Capacity upgrades and maintenance to our platforms is an important step to allow product development, continuity and support of the Aatrox voice portfolio. The change has been performed in our lab with no impact and significant regression testing has been completed. This work is not expected to be service affecting, and you should not notice any change in the behaviour of your services. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>10:02:08</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>04:36:55</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>13:00:35</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>04:36:27</var> GMT+0</small><br><strong>Identified</strong> - We wish to advise the following Planned Hazardous Work has been scheduled. Start Date/Time: 10-11-2021 21:00:00 AEST End Date/Time: 10-11-2021 03:59:00 AEST Location: Nationwide, Only affecting mobile number hosting on nsip.aatroxcommunications.com.au Impact: Hazardous Expected Outage: No Service Impact Description of Work: Capacity upgrades and maintenance will be performed on devices within our network between 21:00 and 23:00 (AEST), commencing on November the 10th, 2021. Capacity upgrades and maintenance to our platforms is an important step to allow product development, continuity and support of the Aatrox voice portfolio. The change has been performed in our lab with no impact and significant regression testing has been completed. This work is not expected to be service affecting, and you should not notice any change in the behaviour of your services. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au.</p> ]]> Wed, 10 Nov 2021 10:00:00 +0000 https://aatroxcommunications.instatus.com/maintenance/cmax23p8n00cteko7cjxy2h1b-13brm1sqk691 https://aatroxcommunications.instatus.com/maintenance/cmax23p8n00cteko7cjxy2h1b-13brm1sqk691 Planned Hazardous Work - 25-06-2021 Type: Maintenance Duration: 10 hours Affected Components: SIP Trunking (Australia) Jun 16, 04:58:34 GMT+0 - Identified - We wish to advise the following Planned Hazardous Work has been scheduled. Start Date/Time: 25-06-2021 20:00:00 AEST End Date/Time: 26-06-2021 06:00:00 AEST Location: Nationwide Impact: Hazardous Expected Outage: No Service Impact Description of Work: Please be advised that we will be updating software on core voice platform between 20:00 and 06:00 (AEST), commencing on June the 25th, 2021. Software updates to our platforms is an important step to allow product development, continuity and support of the Aatrox voice portfolio. The change has been performed in our lab with no impact and significant regression testing has been completed. This work is not expected to be service affecting, and you should not notice any change in the behaviour of your services. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au Jun 25, 10:00:36 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 25, 20:00:29 GMT+0 - Completed - The scheduled maintenance has been completed. Jun 25, 09:00:32 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Type: Maintenance

Duration: 10 hours

Affected Components:

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>04:58:34</var> GMT+0</small><br><strong>Identified</strong> - We wish to advise the following Planned Hazardous Work has been scheduled. Start Date/Time: 25-06-2021 20:00:00 AEST End Date/Time: 26-06-2021 06:00:00 AEST Location: Nationwide Impact: Hazardous Expected Outage: No Service Impact Description of Work: Please be advised that we will be updating software on core voice platform between 20:00 and 06:00 (AEST), commencing on June the 25th, 2021. Software updates to our platforms is an important step to allow product development, continuity and support of the Aatrox voice portfolio. The change has been performed in our lab with no impact and significant regression testing has been completed. This work is not expected to be service affecting, and you should not notice any change in the behaviour of your services. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au.</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>10:00:36</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>20:00:29</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>09:00:32</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> ]]> Fri, 25 Jun 2021 10:00:00 +0000 https://aatroxcommunications.instatus.com/maintenance/cmax23p8n00cyeko78hds56mt-c7xpktsk7h4w https://aatroxcommunications.instatus.com/maintenance/cmax23p8n00cyeko78hds56mt-c7xpktsk7h4w Planned Hazardous Work - 06-05-2021 Type: Maintenance Duration: 9 hours Affected Components: SIP Trunking (Australia) May 6, 11:00:48 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 6, 20:00:32 GMT+0 - Completed - The scheduled maintenance has been completed. May 6, 10:00:30 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Apr 30, 01:09:52 GMT+0 - Identified - We wish to advise the following Planned Hazardous Work has been scheduled by one of our upstream providers. Start Date/Time: 06-05-2021 21:00:00 AEST End Date/Time: 07-05-2021 06:00:00 AEST Location: Nationwide Impact: Hazardous Expected Outage: No Service Impact Description of Work: Please be advised that one of our upstream providers will be updating software on core Session Border Controllers (SBC) between 21:00 and 06:00 (AEST), commencing on the night of May the 6th, 2021. Updating session border controllers is an important step to allow product development, continuity and support of the Aatrox voice portfolio. The change has been performed in our upstream provider's lab with no impact and significant regression testing has been completed. This work is not expected to be service affecting, and you should not notice any change in the behaviour of your services. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au Type: Maintenance

Duration: 9 hours

Affected Components:

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>11:00:48</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>20:00:32</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>10:00:30</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>01:09:52</var> GMT+0</small><br><strong>Identified</strong> - We wish to advise the following Planned Hazardous Work has been scheduled by one of our upstream providers. Start Date/Time: 06-05-2021 21:00:00 AEST End Date/Time: 07-05-2021 06:00:00 AEST Location: Nationwide Impact: Hazardous Expected Outage: No Service Impact Description of Work: Please be advised that one of our upstream providers will be updating software on core Session Border Controllers (SBC) between 21:00 and 06:00 (AEST), commencing on the night of May the 6th, 2021. Updating session border controllers is an important step to allow product development, continuity and support of the Aatrox voice portfolio. The change has been performed in our upstream provider's lab with no impact and significant regression testing has been completed. This work is not expected to be service affecting, and you should not notice any change in the behaviour of your services. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au.</p> ]]> Thu, 6 May 2021 11:00:00 +0000 https://aatroxcommunications.instatus.com/maintenance/cmax23p8n00d3eko7hhc57i07-yt36j72t376c https://aatroxcommunications.instatus.com/maintenance/cmax23p8n00d3eko7hhc57i07-yt36j72t376c Planned Hazardous Work - 27-03-2021 Type: Maintenance Duration: 6 hours Affected Components: SIP Trunking (Australia) Mar 26, 12:00:40 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Mar 26, 19:01:29 GMT+0 - Completed - The scheduled maintenance has been completed. Mar 10, 01:29:37 GMT+0 - Identified - We wish to advise the following Planned maintance has been scheduled by one of our upstream providers. Work Start Date/Time: 27/03/2021 00:00 AEDT Work End Date/Time: 27/03/2021 06:00 AEDT Location of Work: Sydney Impact: Hazardous Description of Work: One of our upstream providers is performing software upgrades to their voice infrastructure during the above change window. Network infrastructure will be monitored during and after the change and it is not expected that there will be any customer impact during this time. If you have any questions, please emial support@aatroxcommunications.com.au or call 0383972990 Mar 26, 13:01:32 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>12:00:40</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>19:01:29</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>01:29:37</var> GMT+0</small><br><strong>Identified</strong> - We wish to advise the following Planned maintance has been scheduled by one of our upstream providers. Work Start Date/Time: 27/03/2021 00:00 AEDT Work End Date/Time: 27/03/2021 06:00 AEDT Location of Work: Sydney Impact: Hazardous Description of Work: One of our upstream providers is performing software upgrades to their voice infrastructure during the above change window. Network infrastructure will be monitored during and after the change and it is not expected that there will be any customer impact during this time. If you have any questions, please emial support@aatroxcommunications.com.au or call 0383972990.</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>13:01:32</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Fri, 26 Mar 2021 13:01:00 +0000 https://aatroxcommunications.instatus.com/maintenance/cmax23p8n00d8eko7d4486oj6-3prp1m62ssp4 https://aatroxcommunications.instatus.com/maintenance/cmax23p8n00d8eko7d4486oj6-3prp1m62ssp4 Planned Hazardous Work - 29-01-2021 Type: Maintenance Duration: 3 hours Affected Components: SIP Trunking (Australia) Jan 29, 10:00:31 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Jan 24, 22:49:59 GMT+0 - Identified - We wish to advise the following Planned Hazardous Work has been scheduled by one of our upstream providers. Start Date/Time: 29-01-2021 22:00:00 AEDT End Date/Time: 30-01-2021 02:00:00 AEDT Location: Nationwide Impact: Hazardous Expected Outage: No Service Impact Description of Work: Please be advised that one of our upstream providers will be patching a core Session Border Controller (SBC) between 22:00 and 02:00 (AEDT), commencing on the night of January 29th, 2021. Patching session border controller is an important step to allow product development, continuity and support of the Aatrox Voice portfolio. The change has been performed in our upstream provider's lab with no impact and significant regression testing is currently underway to ensure there are no adverse effects resulting from the change. This work is not expected to be service affecting, and you should not notice any change in the behaviour of your services. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au Jan 29, 14:00:31 GMT+0 - Completed - The scheduled maintenance has been completed. Jan 29, 11:00:36 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>10:00:31</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>22:49:59</var> GMT+0</small><br><strong>Identified</strong> - We wish to advise the following Planned Hazardous Work has been scheduled by one of our upstream providers. Start Date/Time: 29-01-2021 22:00:00 AEDT End Date/Time: 30-01-2021 02:00:00 AEDT Location: Nationwide Impact: Hazardous Expected Outage: No Service Impact Description of Work: Please be advised that one of our upstream providers will be patching a core Session Border Controller (SBC) between 22:00 and 02:00 (AEDT), commencing on the night of January 29th, 2021. Patching session border controller is an important step to allow product development, continuity and support of the Aatrox Voice portfolio. The change has been performed in our upstream provider's lab with no impact and significant regression testing is currently underway to ensure there are no adverse effects resulting from the change. This work is not expected to be service affecting, and you should not notice any change in the behaviour of your services. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au.</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>14:00:31</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>11:00:36</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Fri, 29 Jan 2021 11:00:00 +0000 https://aatroxcommunications.instatus.com/maintenance/cmax23p8n00dheko78pcqa5mb-lfnwvmh1fq1j https://aatroxcommunications.instatus.com/maintenance/cmax23p8n00dheko78pcqa5mb-lfnwvmh1fq1j