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Our upstream carrier vocus has identified a service disruption affecting Vocus Transmission services located between Sydney, NSW and Brisbane, Queensland on SB1 route due to a potential fibre issue.

Their engineering teams are actively investigating the issue and working to restore affected services as quickly as possible. Further updates will be provided as they become available.

1) 9 Oct 2026, 01:02 am
Vocus T3 transmission team have confirmed a fibre break between the Somersby (SOMR) and Northville (NORV) CEVs. Our field technician has attended the fault location and successfully identified the exact point of failure. Initial investigations indicate the cable damage is likely the result of vandalism. Fibre contractors and civil crews have been engaged.

2) 9 Oct 2026, 01:32 am
Fibre contractors have been engaged and are expected to arrive on site at approximately 02:00 AEST on 09/10/2026. Upon arrival, they will commence restoration activities to facilitate service restoration.

3) 9 Oct 2026, 02:55 am
Restoration works have been suspended overnight due to site access and safety constraints and will recommence at first daylight.

4) 9 Oct 2026, 07:23 am
Fibre technicians have arrived at the fault location and commenced fibre preparation works. To work on a fix for this incident.

1b:T5bc,

Our upstream carrier vocus has identified a service disruption affecting Vocus Transmission services located between Sydney, NSW and Brisbane, Queensland on SB1 route due to a potential fibre issue.

Their engineering teams are actively investigating the issue and working to restore affected services as quickly as possible. Further updates will be provided as they become available.

3) 9 Oct 2026, 02:55 am
Restoration works have been suspended overnight due to site access and safety constraints and will recommence at first daylight.

4) 9 Oct 2026, 07:23 am
Fibre technicians have arrived at the fault location and commenced fibre preparation works. To work on a fix for this incident.

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"},"thirdPartyIncidentUpdateId":null,"importedFrom":null},{"id":"cmv0957hw001c0wpjfr5izydq","message":{"en":" \n9 Oct 2026, 11:11 am AEDT - Cable hauling through the pits is progressing; challenges have been encountered, which may delay fibre splicing activities and restoration.","default":" \n9 Oct 2026, 11:11 am AEDT - Cable hauling through the pits is progressing; challenges have been encountered, which may delay fibre splicing activities and restoration."},"status":"IDENTIFIED","notify":true,"started":"2026-10-09T00:53:40.707Z","ended":null,"duration":1508,"createdAt":"2026-10-09T00:53:42.068Z","updatedAt":"2026-10-09T01:18:49.867Z","incidentId":"cmv00gr6b00cw1bpc5lrsl0l1","messageHtml":{"en":"

9 Oct 2026, 11:11 am AEDT - Cable hauling through the pits is progressing; challenges have been encountered, which may delay fibre splicing activities and restoration.

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9 Oct 2026, 11:11 am AEDT - Cable hauling through the pits is progressing; challenges have been encountered, which may delay fibre splicing activities and restoration.

"},"thirdPartyIncidentUpdateId":null,"importedFrom":null},{"id":"cmv0a1ixx031313muhg9bk3mw","message":{"en":"9 Oct 2026, 12:11 pm AEDT - Progress continues on the restoration activities; Additional challenges were encountered during the cable remediation activities. To facilitate the restoration of services, an additional temporary joint will now be installed at an additional pit location. Due to the complexity of these works and the revised restoration method, service restoration is expected to take longer than originally anticipated.","default":"9 Oct 2026, 12:11 pm AEDT - Progress continues on the restoration activities; Additional challenges were encountered during the cable remediation activities. To facilitate the restoration of services, an additional temporary joint will now be installed at an additional pit location. Due to the complexity of these works and the revised restoration method, service restoration is expected to take longer than originally anticipated."},"status":"IDENTIFIED","notify":true,"started":"2026-10-09T01:18:48.535Z","ended":null,"duration":6906,"createdAt":"2026-10-09T01:18:49.893Z","updatedAt":"2026-10-09T03:13:55.856Z","incidentId":"cmv00gr6b00cw1bpc5lrsl0l1","messageHtml":{"en":"

9 Oct 2026, 12:11 pm AEDT - Progress continues on the restoration activities; Additional challenges were encountered during the cable remediation activities. To facilitate the restoration of services, an additional temporary joint will now be installed at an additional pit location. Due to the complexity of these works and the revised restoration method, service restoration is expected to take longer than originally anticipated.

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"},"thirdPartyIncidentUpdateId":null,"importedFrom":null},{"id":"cmv00gr6q00cx1bpcrt8mu3iu","message":{"en":"$18","default":"$19"},"status":"IDENTIFIED","notify":true,"started":"2026-10-08T20:50:42.425Z","ended":null,"duration":5354,"createdAt":"2026-10-08T20:50:44.258Z","updatedAt":"2026-10-08T22:19:57.291Z","incidentId":"cmv00gr6b00cw1bpc5lrsl0l1","messageHtml":{"en":"$1a","default":"$1b"},"thirdPartyIncidentUpdateId":null,"importedFrom":null},{"id":"cmv0e5jmw015t13pjnx7dlt2t","message":{"en":"9 Oct 2026, 01:42 pm AEDT - Restoration activities continue to progress slowly, with the repair methodology further revised to require manual excavation to expose the existing cable and obtain additional slack for restoration. Due to the complexity of the work and the revised restoration approach, service restoration is expected to take longer than originally anticipated.","default":"9 Oct 2026, 01:42 pm AEDT - Restoration activities continue to progress slowly, with the repair methodology further revised to require manual excavation to expose the existing cable and obtain additional slack for restoration. Due to the complexity of the work and the revised restoration approach, service restoration is expected to take longer than originally anticipated."},"status":"IDENTIFIED","notify":true,"started":"2026-10-09T03:13:53.964Z","ended":null,"duration":13623,"createdAt":"2026-10-09T03:13:55.880Z","updatedAt":"2026-10-09T07:39:04.780Z","incidentId":"cmv00gr6b00cw1bpc5lrsl0l1","messageHtml":{"en":"

9 Oct 2026, 01:42 pm AEDT - Restoration activities continue to progress slowly, with the repair methodology further revised to require manual excavation to expose the existing cable and obtain additional slack for restoration. Due to the complexity of the work and the revised restoration approach, service restoration is expected to take longer than originally anticipated.

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"},"thirdPartyIncidentUpdateId":null,"importedFrom":null},{"id":"cmv0m9ix503qa1bnq0gh5wkww","message":{"en":"1. 9 Oct 2026, 01:42 pm AEDT \n \nRestoration activities continue to progress slowly, with the repair methodology further revised to require manual excavation to expose the existing cable and obtain additional slack for restoration. Due to the complexity of the work and the revised restoration approach, service restoration is expected to take longer than originally anticipated.\n2. 9 Oct 2026, 04:02 pm AEDT \n \nFibre technicians have successfully hauled the cable and commenced fibre splicing and temporary pit installation activities.\n3. 9 Oct 2026, 05:36 pm AEDT \n \nFibre technicians are continuing to progress restoration activities. Temporary pit installation has been completed, and fibre preparation works are underway, with splicing at the second end of one of the two affected cables scheduled to commence at 18:00 AEDT. Affected services are expected to progressively restore as fibre splicing progresses.","default":"1. 9 Oct 2026, 01:42 pm AEDT \n \nRestoration activities continue to progress slowly, with the repair methodology further revised to require manual excavation to expose the existing cable and obtain additional slack for restoration. Due to the complexity of the work and the revised restoration approach, service restoration is expected to take longer than originally anticipated.\n2. 9 Oct 2026, 04:02 pm AEDT \n \nFibre technicians have successfully hauled the cable and commenced fibre splicing and temporary pit installation activities.\n3. 9 Oct 2026, 05:36 pm AEDT \n \nFibre technicians are continuing to progress restoration activities. Temporary pit installation has been completed, and fibre preparation works are underway, with splicing at the second end of one of the two affected cables scheduled to commence at 18:00 AEDT. Affected services are expected to progressively restore as fibre splicing progresses."},"status":"IDENTIFIED","notify":true,"started":"2026-10-09T07:00:56.892Z","ended":null,"duration":5977,"createdAt":"2026-10-09T07:00:58.505Z","updatedAt":"2026-10-09T08:40:34.426Z","incidentId":"cmv00gr6b00cw1bpc5lrsl0l1","messageHtml":{"en":"

9 Oct 2026, 01:42 pm AEDT

Restoration activities continue to progress slowly, with the repair methodology further revised to require manual excavation to expose the existing cable and obtain additional slack for restoration. Due to the complexity of the work and the revised restoration approach, service restoration is expected to take longer than originally anticipated.
9 Oct 2026, 04:02 pm AEDT

Fibre technicians have successfully hauled the cable and commenced fibre splicing and temporary pit installation activities.
9 Oct 2026, 05:36 pm AEDT

Fibre technicians are continuing to progress restoration activities. Temporary pit installation has been completed, and fibre preparation works are underway, with splicing at the second end of one of the two affected cables scheduled to commence at 18:00 AEDT. Affected services are expected to progressively restore as fibre splicing progresses.

","default":"

9 Oct 2026, 01:42 pm AEDT

Restoration activities continue to progress slowly, with the repair methodology further revised to require manual excavation to expose the existing cable and obtain additional slack for restoration. Due to the complexity of the work and the revised restoration approach, service restoration is expected to take longer than originally anticipated.
9 Oct 2026, 04:02 pm AEDT

Fibre technicians have successfully hauled the cable and commenced fibre splicing and temporary pit installation activities.
9 Oct 2026, 05:36 pm AEDT

Fibre technicians are continuing to progress restoration activities. Temporary pit installation has been completed, and fibre preparation works are underway, with splicing at the second end of one of the two affected cables scheduled to commence at 18:00 AEDT. Affected services are expected to progressively restore as fibre splicing progresses.

"},"thirdPartyIncidentUpdateId":null,"importedFrom":null},{"id":"cmv0ptlzp071c1bmufy3tl1ad","message":{"en":"9 Oct 2026, 19:30 AEDT - Fibre technicians are continuing restoration activities in challenging working conditions. Preparation of one cable is complete, and we are preparing the second cable while daylight remains. Once preparation activities are complete, fibre splicing will commence on both cables, with affected services expected to progressively restore as splicing progresses. ","default":"9 Oct 2026, 19:30 AEDT - Fibre technicians are continuing restoration activities in challenging working conditions. Preparation of one cable is complete, and we are preparing the second cable while daylight remains. Once preparation activities are complete, fibre splicing will commence on both cables, with affected services expected to progressively restore as splicing progresses. "},"status":"IDENTIFIED","notify":true,"started":"2026-10-09T08:40:33.663Z","ended":null,"duration":219128,"createdAt":"2026-10-09T08:40:34.453Z","updatedAt":"2026-10-11T21:32:41.800Z","incidentId":"cmv00gr6b00cw1bpc5lrsl0l1","messageHtml":{"en":"

9 Oct 2026, 19:30 AEDT - Fibre technicians are continuing restoration activities in challenging working conditions. Preparation of one cable is complete, and we are preparing the second cable while daylight remains. Once preparation activities are complete, fibre splicing will commence on both cables, with affected services expected to progressively restore as splicing progresses.

","default":"

"},"thirdPartyIncidentUpdateId":null,"importedFrom":null},{"id":"cmv4ca9r902d31bniep2tj8rx","message":{"en":"9 Oct 2026, 21:47 AEDT - Fibre technicians are continuing restoration activities under challenging field conditions. Splicing is currently underway on the intercapital fibre cable, with services progressively restoring as work continues. \n \n10 Oct 2026, 00:46 AEDT - Fibre splicing has been successfully completed on the Intercapital fibre cable, with all Intercapital services fully restored. Fibre splicing on the second fibre cable is nearing completion, and the remaining affected services are progressively restoring as restoration activities continue. Further updates will be provided as they become available. \n \n10 Oct 2026, 02:14 AEDT - All splicing activities have now been completed, and all services have been restored. If your services have not yet been restored, please contact Vocus Support for further assistance.","default":"9 Oct 2026, 21:47 AEDT - Fibre technicians are continuing restoration activities under challenging field conditions. Splicing is currently underway on the intercapital fibre cable, with services progressively restoring as work continues. \n \n10 Oct 2026, 00:46 AEDT - Fibre splicing has been successfully completed on the Intercapital fibre cable, with all Intercapital services fully restored. Fibre splicing on the second fibre cable is nearing completion, and the remaining affected services are progressively restoring as restoration activities continue. Further updates will be provided as they become available. \n \n10 Oct 2026, 02:14 AEDT - All splicing activities have now been completed, and all services have been restored. If your services have not yet been restored, please contact Vocus Support for further assistance."},"status":"RESOLVED","notify":false,"started":"2026-10-11T21:32:40.999Z","ended":null,"duration":null,"createdAt":"2026-10-11T21:32:41.829Z","updatedAt":"2026-10-11T21:32:41.829Z","incidentId":"cmv00gr6b00cw1bpc5lrsl0l1","messageHtml":{"en":"

9 Oct 2026, 21:47 AEDT - Fibre technicians are continuing restoration activities under challenging field conditions. Splicing is currently underway on the intercapital fibre cable, with services progressively restoring as work continues.

10 Oct 2026, 00:46 AEDT - Fibre splicing has been successfully completed on the Intercapital fibre cable, with all Intercapital services fully restored. Fibre splicing on the second fibre cable is nearing completion, and the remaining affected services are progressively restoring as restoration activities continue. Further updates will be provided as they become available.

10 Oct 2026, 02:14 AEDT - All splicing activities have now been completed, and all services have been restored. If your services have not yet been restored, please contact Vocus Support for further assistance.

","default":"

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