Outbound calls getting a 404 error - Incident details - Aatrox Communications Network Status

Outbound calls getting a 404 error

Resolved

Partial outage

Started over 1 year agoMarch 24, 2025Lasted about 3 hoursMarch 24, 202510:05 PMMarch 25, 20251:10 AMUTC

Affected

Australia

SIP Trunking (Australia)

Updates

Resolved
March 25, 2025 at 1:10 AMUTC
Resolved
March 25, 2025 at 1:10 AMUTC
This incident has been resolved.
Monitoring
March 24, 2025 at 10:48 PMUTC
Monitoring
March 24, 2025 at 10:48 PMUTC
Our Upstream carrier has implemented a fix and we are now seeing outbound calls connecting correctly. If you continue to have issues, please reach out to our support team.
Identified
March 24, 2025 at 10:24 PMUTC
Identified
March 24, 2025 at 10:24 PMUTC
Our upstream carrier is in the process or migrating traffic to an alternative path. This will help to resolve the outbound calling issue. Next update is expected within 30 minutes
Investigating
March 24, 2025 at 10:05 PMUTC
Investigating
March 24, 2025 at 10:05 PMUTC
We have received reports that customers cannot make outbound calls and getting a 404 error from our upstream carrier. Our upstream carrier is currently investigating this and we will provide an update as soon as we have one