Aatrox Communications - OZICT - CloudPBX Outage – Incident details

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OZICT - CloudPBX Outage

ResolvedDegraded performance1 hour 55 minutes

Affected

Australia

Degraded performance from 9:35 PM to 11:31 PM

Cloud PBX Hosting

Degraded performance from 9:35 PM to 11:31 PM

  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    From our Upstream Provider - At this stage, the issue appears to be with the FortiGate Firewalls cluster (2) that sits in front of the Cloud PBX instances and not the underlying hardware running the Cloud PBX instances, which are still running.

    Our Firewall vendor is working on this as a P1, and Fortinet are involved.

    Impacts:
    * Unable to access the Management GUI interfaces
    * Calls in and out of the system will fail
    * Handsets will not register.
    * Softphones will not register.

    As calls are not getting through the firewall to the CloudPBX instances, unfortunately, we are also unable to divert calls.

    We sincerly apologise for the inconvenience and will continue to provide updates as they become available.

  • InvestigatingUTC

    Please be advised that our vendor, which hosts the CloudPBX product, is currently experiencing an outage affecting their network.

    This has been logged with our vendor and is being investigated as a priority.