Aatrox Communications - Notice history

All systems operational

Australia - Operational

100% - uptime
Jan 2023
Feb 2023
Mar 2023

New Zealand - Operational

100% - uptime
Jan 2023
Feb 2023
Mar 2023

PABX Hosting - Operational

100% - uptime
Jan 2023
Feb 2023
Mar 2023

Billing Platform - Operational

100% - uptime
Jan 2023
Feb 2023
Mar 2023

Notice history

Mar 2023

Vocie - Service Degradation (sip.aatroxcommunications.com.au) - Investigating
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Power had been lost on-site between 09:02 - 09:27AEDT 13/03/2023, and again between 10:13 - 10:20AEDT 13/03/2023, including protected circuits. However, data centre power has been restored to a single feed and outbound calls are routing now. An investigation of the cause is underway, further updates will follow.

  • Update
    Update

    A major incident is underway at VDC-MEL03 Data Centre, L3P 530 Collins St. Power had been lost on-site at 08:44 AEDT 13/03/2023, including protected circuits. Power was restored at approximately 09:05 AEDT 13/03/2023. Engineers are continuing to work through the restoration of all services at this time. An investigation of the cause is underway, further updates will follow

  • Identified
    Identified

    Please be advised of a service disruption affecting services around the area of Victoria. Our teams have been engaged to investigate and identify the cause of the disruption. We will keep you posted on this

  • Investigating
    Investigating

    Please be advised that we are receiving reports that some voice services are currently experiencing issues with making outbound calls on sip.aatroxcommunications.com.au. Our upstream engineers are working to establish the cause of the failure and to restore Voice services as soon as possible. Further updates will be provided shortly.

Feb 2023

Aatrox Communications - Digital Fax - Upcoming Planned Works - 10/02/2023
  • Completed
    February 09, 2023 at 6:00 PM
    Completed
    February 09, 2023 at 6:00 PM

    The scheduled maintenance has been completed.

  • In progress
    February 09, 2023 at 2:00 PM
    In progress
    February 09, 2023 at 2:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    February 09, 2023 at 12:59 PM
    Planned
    February 09, 2023 at 12:59 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    February 07, 2023 at 12:04 AM
    Planned
    February 07, 2023 at 12:04 AM

    We wish to advise the following planned work has been scheduled for our Digital Fax Platform. Start Date/Time: 10/02/23 - 01:00 AM AEDT End Date/Time: 10/02/23 - 05:00 AM AEDT Location: Nationwide, Only affecting mobile number hosting on our Digital Fax platform. Impact: Service Impacting. Expected Outage: 10/02/23 - 02:00 AM to 4:00 AM AEDT Description of Work: Interruption for short periods during the planned work window. We are making physical changes to Fibre paths between data centres and upgrades to Network Devices. The upgrades will improve network connectivity to the Digital Fax product and increase capacity for future growth. Capacity upgrades and maintenance to our platforms is an important step to allow product development, continuity and support of the Aatrox portfolio. There will be service interruption for short periods during the planned work window and it may trigger alerts for any customers monitoring the platform connectivity and response times. The interruptions will be kept to a minimum. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au

Jan 2023

No notices reported this month

Jan 2023 to Mar 2023

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