Aatrox Communications - Notice history

We are aware of an outage affecting the NBN network in Victoria and New South Wales. There is no ETA on this and we are awaiting updates from NBN co Next update will be provided in one hour.

We have seen reports of an outage affecting the 3CX SMTP (Email) service. This means emails coming from 3CX will not reach users. This has been reported and we will let you know once it's resolved.

We have received reports of calls from the One NZ network not being received. Engineers are currently investigating. The update will follow as more information becomes available

Please be advised that we are receiving reports that some voice services are currently experiencing call quality issues on the nsip.aatroxcommunications.com.au network. Our upstream engineers are working to establish the cause of this and we will update you shortly. Further updates will be provided shortly.

Note: This is only applicable if you use the Grandstream GDMS Portal to manage your Grandstream hardware. This is a courtesy email to inform all of our customers and partners utilising the Grandstream GDMS system to provision their equipment that the GDMS system itself has been compromised in the last few days. Grandstream has sent out an advisory which we have linked to in the image below: We recommend that any partners who use the GDMS system immediately update all their passwords as they have likely been compromised. There is some discussion on the forum post below if you want more information. https://www.reddit.com/r/VOIP/comments/1gxp29l/grandstream_sends_notice_of_gdms_security_incident/ Please be assured that our Aatrox systems have not been compromised in any way and this exploit is specific to the Grandstream GDMS platform which we are not affiliated with in any way. However, we do know that many of our partners prefer to use GDMS instead of their PBX phone provisioning system. We advise that customers who are concerned about the security of the GDMS system switch to using their PBX phone provisioning system instead. We cannot comment on the current state of GDMS or whether it is safe to continue using it going forward. Unless there is a specific reason to continue using GDMS, we recommend that affected customers update their account passwords and switch to using our provisioning systems instead. If you have any questions feel free to reach out to our team but keep in mind that we do not have any more information on the Grandstream Portal compromise other than what has been reported above.

We are currently aware of an issue affecting inbound calls from Telstra’s network, with users potentially experiencing issues such as one-way audio or intermittent ticking sounds. This problem appears to be sporadic and is primarily impacting calls from mobile numbers. Please note that the issue originates from within the Telstra network. Our upstream provider has raised a support ticket with Telstra and has escalated the matter. At this stage, Telstra has not yet identified the source of the issue or provided an estimated resolution time. However, the ultimate resolution depends on Telstra addressing the root cause of the incoming call quality problem. We will continue to provide updates as we receive more information from them. We appreciate your patience and understanding as we work towards resolving this.

We are currently aware of an issue affecting inbound calls from Telstra’s network, with users potentially experiencing issues such as one-way audio or intermittent ticking sounds. This problem appears to be sporadic and is primarily impacting calls from mobile numbers. Please note that the issue originates from within the Telstra network. Our upstream provider has raised a support ticket with Telstra and has escalated the matter. At this stage, Telstra has not yet identified the source of the issue or provided an estimated resolution time. However, the ultimate resolution depends on Telstra addressing the root cause of the incoming call quality problem. We will continue to provide updates as we receive more information from them. We appreciate your patience and understanding as we work towards resolving this.