Aatrox Communications - Notice history

All systems operational

Billing Platform - Operational

100% - uptime
Dec 2024
Jan 2025
Feb 2025

New Zealand - Operational

100% - uptime
Dec 2024
Jan 2025
Feb 2025

Australia - Operational

100% - uptime
Dec 2024
Jan 2025
Feb 2025

Notice history

Feb 2025

No notices reported this month

Jan 2025

NBN Outage affecting NSW and VIC
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Our internal network logs show connections coming back online. We will monitor this and update accordingly. If you are still experiencing issues, please reboot your router and get in touch with our support team.

  • Investigating
    Investigating

    We are aware of an outage affecting the NBN network in Victoria and New South Wales. There is no ETA on this and we are awaiting updates from NBN co Next update will be provided in one hour.

Dec 2024

3CX SMTP (Email Server) Outage
  • Resolved
    Resolved

    3CX has resolved this issue.

  • Investigating
    Investigating

    We have seen reports of an outage affecting the 3CX SMTP (Email) service. This means emails coming from 3CX will not reach users. This has been reported and we will let you know once it's resolved.

Network Outage affecting inbound calls from ONE.NZ
  • Resolved
    Resolved

    The upstream mitigations have fixed all calling issues. Testing and monitoring confirms no further problems. Please open a support ticket via normal support process with examples for any issues going forward.

  • Monitoring
    Monitoring

    Upstream mitigations are in place and inbound and outbound calling appear to be operating as expected. Due to the nature of the mitigation, the occasional call may still be affected. Works continue to fully resolve the issue. Please let us know if you continue to experience these calling issues.

  • Update
    Update

    Emergency mitigation has resolved issues affecting outbound calling. Further mitigation is being implemented to resolve inbound issues.

  • Update
    Update

    Engineers continue to work with upstream providers to resolve this issue.

  • Update
    Update

    Inbound calls from the One NZ network appear to be experiencing a very large post-dial delay. The issue appears to be upstream - engineers are working with upstream providers to resolve it.

  • Investigating
    Investigating

    We have received reports of calls from the One NZ network not being received. Engineers are currently investigating. The update will follow as more information becomes available

Voice - Service Degradation - Investigating
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Our upstream provider has implemented a fix for this and we are seeing an improvement in call quality across the network. We will monitor this and post a PIR once this comes in. If you continue to have issues, please email support@aatroxcommunications.com.au

  • Update
    Update

    Our upstream provider is still investigating the root cause of this. The next update will be in 30 minutes

  • Investigating
    Investigating

    Please be advised that we are receiving reports that some voice services are currently experiencing call quality issues on the nsip.aatroxcommunications.com.au network. Our upstream engineers are working to establish the cause of this and we will update you shortly. Further updates will be provided shortly.

Dec 2024 to Feb 2025

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