Aatrox Communications - Notice history

Our testing is showing traffic from AAPT/Vocus networks performing as we expect.

We will continue to monitor traffc coming from their network over the next few days.

Vocus/TPG have identified an issue between their network and several cloud providers, including Amazon Web Services, and this is creating packet loss, causing poor audio quality. Vocus/TPG are aware of the situation since early this morning and have actively been trying to resolve the issue since.

We will update you once resolved.

We have been in touch with the AWS technical team, and they are looking into this as a priority.

From our monitoring, we are seeing a fair bit of packet loss coming from their network.

From our Upstream Provider - At this stage, the issue appears to be with the FortiGate Firewalls cluster (2) that sits in front of the Cloud PBX instances and not the underlying hardware running the Cloud PBX instances, which are still running.

Our Firewall vendor is working on this as a P1, and Fortinet are involved.

Impacts:
* Unable to access the Management GUI interfaces
* Calls in and out of the system will fail
* Handsets will not register.
* Softphones will not register.

As calls are not getting through the firewall to the CloudPBX instances, unfortunately, we are also unable to divert calls.

We sincerly apologise for the inconvenience and will continue to provide updates as they become available.

We are starting to see SMS messages being delivered to devices via our upstream network provider.

We will monitor this and mark it as resolved once confirmed everything is back to normal.

Our upstream provider is still working on deploying a network fix for outbound SMS.

We will provide another update once the fix has been deployed.

Our upstream provider is still working on deploying a network fix for outbound SMS.

We will provide another update once the fix has been deployed.

Our upstream provider is working on deploying a network fix for outbound sms. Inbound sms are now hitting our network.

We will provide another update once the fix has been deployed.

An emergency change has been implemented which has resolved the speed issues (download and upload speeds were affected).

Engineers will continue to monitor, however, reports indicate all connections should be operating as expected. Please reach out if there are still issues affecting your connection.