Aatrox Communications - Notice history

All systems operational

Australia - Operational

100% - uptime
Nov 2024
Dec 2024
Jan 2025

New Zealand - Operational

100% - uptime
Nov 2024
Dec 2024
Jan 2025

PABX Hosting - Operational

100% - uptime
Nov 2024
Dec 2024
Jan 2025

Billing Platform - Operational

100% - uptime
Nov 2024
Dec 2024
Jan 2025

Notice history

Dec 2024

Network Outage affecting inbound calls from ONE.NZ
  • Resolved
    Resolved

    The upstream mitigations have fixed all calling issues. Testing and monitoring confirms no further problems. Please open a support ticket via normal support process with examples for any issues going forward.

  • Monitoring
    Monitoring

    Upstream mitigations are in place and inbound and outbound calling appear to be operating as expected. Due to the nature of the mitigation, the occasional call may still be affected. Works continue to fully resolve the issue. Please let us know if you continue to experience these calling issues.

  • Update
    Update

    Emergency mitigation has resolved issues affecting outbound calling. Further mitigation is being implemented to resolve inbound issues.

  • Update
    Update

    Engineers continue to work with upstream providers to resolve this issue.

  • Update
    Update

    Inbound calls from the One NZ network appear to be experiencing a very large post-dial delay. The issue appears to be upstream - engineers are working with upstream providers to resolve it.

  • Investigating
    Investigating

    We have received reports of calls from the One NZ network not being received. Engineers are currently investigating. The update will follow as more information becomes available

Nov 2024

[Security Alert] - Grandstream GDMS Portal Compromised
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Note: This is only applicable if you use the Grandstream GDMS Portal to manage your Grandstream hardware. This is a courtesy email to inform all of our customers and partners utilising the Grandstream GDMS system to provision their equipment that the GDMS system itself has been compromised in the last few days. Grandstream has sent out an advisory which we have linked to in the image below: We recommend that any partners who use the GDMS system immediately update all their passwords as they have likely been compromised. There is some discussion on the forum post below if you want more information. https://www.reddit.com/r/VOIP/comments/1gxp29l/grandstream_sends_notice_of_gdms_security_incident/ Please be assured that our Aatrox systems have not been compromised in any way and this exploit is specific to the Grandstream GDMS platform which we are not affiliated with in any way. However, we do know that many of our partners prefer to use GDMS instead of their PBX phone provisioning system. We advise that customers who are concerned about the security of the GDMS system switch to using their PBX phone provisioning system instead. We cannot comment on the current state of GDMS or whether it is safe to continue using it going forward. Unless there is a specific reason to continue using GDMS, we recommend that affected customers update their account passwords and switch to using our provisioning systems instead. If you have any questions feel free to reach out to our team but keep in mind that we do not have any more information on the Grandstream Portal compromise other than what has been reported above.

Inbound call Issues from the Telstra Network
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    After Telstra's changes yesterday we are seeing an improved Mean Opinion Score (MOS) for all calls. Any issues need to be reported immediately via our support team - support@aatroxcommunications.com.au

  • Identified
    Identified

    Telstra is deploying a software correction that we are hopeful will resolve the issue. This update is currently being applied and is expected to be implemented by close of business today. A follow-up review will be conducted by Telstra tomorrow to confirm that the root cause has been fully addressed.

  • Update
    Update

    Telstra and their Engineering team are still investigating the issue.

  • Investigating
    Investigating

    We are currently aware of an issue affecting inbound calls from Telstra’s network, with users potentially experiencing issues such as one-way audio or intermittent ticking sounds. This problem appears to be sporadic and is primarily impacting calls from mobile numbers. Please note that the issue originates from within the Telstra network. Our upstream provider has raised a support ticket with Telstra and has escalated the matter. At this stage, Telstra has not yet identified the source of the issue or provided an estimated resolution time. However, the ultimate resolution depends on Telstra addressing the root cause of the incoming call quality problem. We will continue to provide updates as we receive more information from them. We appreciate your patience and understanding as we work towards resolving this.

Nov 2024 to Jan 2025

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