Aatrox Communications - Notice history

All systems operational

Billing Platform - Operational

100% - uptime
Apr 2025
May 2025
Jun 2025

New Zealand - Operational

100% - uptime
Apr 2025
May 2025
Jun 2025

Australia - Operational

100% - uptime
Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

Outbound SMS getting - Unknown or 500 server error
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We are currently investigating this incident related to outbound SMS messages returning an unknown error or a 500 Internal Server Error. Messages are being received by our gateway, but an upstream provider is failing to process the message. We have reported the error to them and will post updates as they become available.
Broadband outage reported
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.

May 2025

Planned Hazardous Work Notification - Virtual Mobile Numbers
  • Completed
    May 22, 2025 at 2:00 PM
    Completed
    May 22, 2025 at 2:00 PM
    Maintenance has completed successfully
  • In progress
    May 22, 2025 at 11:00 AM
    In progress
    May 22, 2025 at 11:00 AM
    Maintenance is now in progress
  • Planned
    May 22, 2025 at 11:00 AM
    Planned
    May 22, 2025 at 11:00 AM

    We wish to advise that the following Planned Hazardous Work has been scheduled:

    Note - This only affects Virtual Mobile Numbers hosted on nsip.aatroxcommunications.com.au

    Start Date/Time:
    May 22nd, 2025 – 23:00 (AEST)

    End Date/Time:
    May 23ed, 2025 – 02:00 (AEST)

    Location:
    Nationwide (Affecting only Virtual Mobile Numbers hosted on nsip.aatroxcommunications.com.au)

    Impact:
    Hazardous Work – During the service window, we anticipate that services will experience several outages. 

    Description of Work:
    Capacity upgrades and maintenance will be performed on devices within our upstream provider's network. These improvements are part of our ongoing efforts to enhance product development, ensure continuity, and support the Aatrox voice portfolio.

    During the service window, we anticipate that services will experience several outages. 

    For the duration of the works, appropriate Engineers will be onsite managing and monitoring all aspects of the works. 

    If you require assistance, please contact us:

    Phone: 1300 645 699
    Email: support@aatroxcommunications.com.au

Apr 2025

SIP tunks Flapping Audio issues on nsip.aatroxcommunications.com.au SIP trunks
  • Resolved
    Resolved

    We have not seen any further issues related to this outage. If you continue to experience issues, please reach out to our support team.

  • Monitoring
    Monitoring

    Our upstream provider had implemented a fix, and our monitoring is showing that SIP trunks are stable as of 0740 AEST. We also see calls connecting as expected. Our team will continue to monitor the network. If you continue to experience issues, please reach out to our support team.

  • Identified
    Identified

    We have been made aware that SIP trunks are "Flapping" and users are unable to make or receive calls across the nsip.aatroxcommunications.com.au. This appears to be a core network fault with one of our Tier 1 providers. Our upstream carrier is aware of the issue and is working to resolve this now.

NBN Outage - VIC, WA, QLD, NT
  • Resolved
    Resolved

    Our upstream carrier is reporting that connections are back online now. If you continue to experience issues, please reach out to our support team.

  • Investigating
    Investigating

    Please be advised that we have received reports of an NBN outage affecting customers in VIC, WA, QLD and NT. Our upstream carrier is aware of the outrage and working to resolve it. We will keep you updated on when we know more.

Apr 2025 to Jun 2025

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