Aatrox Communications - Notice history

All systems operational

Billing Platform - Operational

100% - uptime
Jan 2021
Feb 2021
Mar 2021

New Zealand - Operational

100% - uptime
Jan 2021
Feb 2021
Mar 2021

Australia - Operational

100% - uptime
Jan 2021
Feb 2021
Mar 2021

Notice history

Mar 2021

Planned Hazardous Work - 27-03-2021
  • Completed
    March 26, 2021 at 7:01 PM
    Completed
    March 26, 2021 at 7:01 PM

    The scheduled maintenance has been completed.

  • In progress
    March 26, 2021 at 1:01 PM
    In progress
    March 26, 2021 at 1:01 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    March 26, 2021 at 12:00 PM
    Update
    March 26, 2021 at 12:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    March 10, 2021 at 1:29 AM
    Planned
    March 10, 2021 at 1:29 AM

    We wish to advise the following Planned maintance has been scheduled by one of our upstream providers. Work Start Date/Time: 27/03/2021 00:00 AEDT Work End Date/Time: 27/03/2021 06:00 AEDT Location of Work: Sydney Impact: Hazardous Description of Work: One of our upstream providers is performing software upgrades to their voice infrastructure during the above change window. Network infrastructure will be monitored during and after the change and it is not expected that there will be any customer impact during this time. If you have any questions, please emial support@aatroxcommunications.com.au or call 0383972990

Microsoft Authentication Issue
  • Resolved
    Resolved

    The above issues have now been resolved If you continue to have issues please email support@aartoxcommunications.com.au.

  • Identified
    Identified

    We are aware of an issue impacting all Microsoft Services worldwide. This is preventing logging into most Microsoft services including Emails, Teams Direct Routing, SharePoint and other services. Accounts authenticated before 7 am (AEDT) may be able to access services, however, this is not guaranteed. Customers should begin seeing recovery at this time, and we anticipate full remediation within 60 minutes. Additional information can be found at http://status.office.com.

Feb 2021

No notices reported this month

Jan 2021

Planned Hazardous Work - 29-01-2021
  • Completed
    January 29, 2021 at 2:00 PM
    Completed
    January 29, 2021 at 2:00 PM

    The scheduled maintenance has been completed.

  • In progress
    January 29, 2021 at 11:00 AM
    In progress
    January 29, 2021 at 11:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    January 29, 2021 at 10:00 AM
    Update
    January 29, 2021 at 10:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    January 24, 2021 at 10:49 PM
    Planned
    January 24, 2021 at 10:49 PM

    We wish to advise the following Planned Hazardous Work has been scheduled by one of our upstream providers. Start Date/Time: 29-01-2021 22:00:00 AEDT End Date/Time: 30-01-2021 02:00:00 AEDT Location: Nationwide Impact: Hazardous Expected Outage: No Service Impact Description of Work: Please be advised that one of our upstream providers will be patching a core Session Border Controller (SBC) between 22:00 and 02:00 (AEDT), commencing on the night of January 29th, 2021. Patching session border controller is an important step to allow product development, continuity and support of the Aatrox Voice portfolio. The change has been performed in our upstream provider's lab with no impact and significant regression testing is currently underway to ensure there are no adverse effects resulting from the change. This work is not expected to be service affecting, and you should not notice any change in the behaviour of your services. We apologise for any inconvenience this work may cause. If you require assistance, please do not hesitate to call us on 0383972990 or email support@aatroxcommunications.com.au

Voice- Service Degradation
  • Update
    Update

    **Date / time of Incident -** 18/01/2021 7:30 AM AEST **Date / time of Restoration -** 18/01/2021 9:04 AM AEST **Duration of Incident -** 1 Hour and 34 minutes **Impact:** ‌A subset of Aatrox Communications SIP trunking services registered on a specific realm experienced intermittent registration and call drops. **Root Cause and Resolution:** A Sydney core Session Border Controller \(SBC\) realm was working as expected however, SIP traffic failed to route resulting in a loss of services for some trunks. Registrations then failed over to a standby SBC to fully restore services. **Actions to mitigate recurrence:** An investigation is currently ongoing into the outage with our NOC team and upstream vendors on the root cause and mitigation actions. This PIR will be updated once the investigation has been completed.

  • Resolved
    Resolved

    Please be advised that issues with SIP Trunking services have now been resolved. If you are still experiencing issues please contact your support@aatroxcommunications.com.au

  • Monitoring
    Monitoring

    Please be advised we are now seeing SIP trunks registering as expected. We will continue to monitor the network and provide any updates. If you are still experiencing issues please contact support@aatroxcommunications.com.au

  • Investigating
    Investigating

    Please be advised that we are receiving reports that SIP and voice services are currently experiencing loss of registration, one-way audio and voice quality issues. Our upstream engineers are working to establish the cause of the failure and to restore services as soon as possible. Further updates will be provided shortly.

Jan 2021 to Mar 2021

Next