Aatrox Communications - Notice history

All systems operational

Billing Platform - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

New Zealand - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Notice history

Dec 2025

Scheduled Network Outage 2025-12-17 23:00
  • Completed
    December 17, 2025 at 3:00 PMUTC
    Completed
    December 17, 2025 at 3:00 PMUTC
    Maintenance has completed successfully
  • In progress
    December 17, 2025 at 10:00 AMUTC
    In progress
    December 17, 2025 at 10:00 AMUTC
    Maintenance is now in progress
  • Planned
    December 17, 2025 at 10:00 AMUTC
    Planned
    December 17, 2025 at 10:00 AMUTC

    We are writing to inform you of a scheduled network event.

    As a result, services may experience a disruption of up to 1 Hour for IPv6 Routing within the window advised, due to third-party equipment maintenance.

    We apologise for any inconvenience this may cause.

    Please note that all times are provided in 24-hour format.

    Work Start: 2025-12-17 23:00
    Work End:  2025-12-18 05:00
    Time Zone: Australian Eastern Standard Time (AEST - Australia/Brisbane)
    Outage Duration:  1 Hour for IPv6 Routing
     
    If you have any queries, please reach out to our support team

Unable to connect to the Aatrox SMS API
  • Resolved
    UTC
    Resolved

    This incident has been resolved, and outbound SMS are working correctly now.

  • Identified
    UTC
    Identified

    The outage lies between our SMS Gateway and the upstream Tier 1 carrier. The outage is only affecting outbound SMS. Inbound SMS are unaffected.

    Our upstream carrier is currently investigating the issue.

    The next update will be provided in 30 minutes.

  • Investigating
    UTC
    Investigating

    We have been made aware that SMS API requests are failing. We are currently investigating this

Nov 2025

No notices reported this month

Oct 2025

UFB - Northpower Whangārei
  • Resolved
    UTC
    Resolved

    The Northpower handover has been stable since the fix was implemented, resolving incident now.

  • Monitoring
    UTC
    Monitoring

    The physical issue appears to be resolved, and traffic on the handover link is now looking healthy.

    We’ll continue to closely monitor the situation until we receive full confirmation from our upstream providers.

    If you’re still experiencing any issues, please check your equipment and contact our support team as usual so we can assist further.

  • Update
    UTC
    Update

    Field techs have been dispatched to troubleshoot the physicals further we should have another update in 15-20 minutes.

  • Identified
    UTC
    Identified

    Upstream has identified a problem, and engineers are working on a fix. No ETR just yet, we will update as more details come from upstream.

  • Investigating
    UTC
    Investigating

    We are seeing problems on our Norhtpower UFB handover (Whangārei) This will be impacting UFB services that use Northpower connections. Engineers are currently investigating the root cause and we will update as we have more information.

Oct 2025 to Dec 2025

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