The network issue has been successfully resolved as of 16:17 10/09/2024 AEST, following an intervention by our upstream Engineering Team.
The root cause of the problem was identified as routing updates being propagated by an upstream provider network. These updates led to packet loss, which affected network performance.
Our team has addressed the issue by implementing a fix to correct the routing issues. We are closely monitoring the network to ensure stability and prevent recurrence.
We apologise for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve the matter.
